Anthropic12 days ago
Customer Success Manager, DACH
RUB 12,500–15,833per month · before tax
MARKET
16,167 ₽median for this role
Data Scientist · 79 jobs with disclosed pay
5,800half of the offers: 13,333–20,88843,793
Below market · above 22% of offers
Munich
Responsibilities
- 01Build trusting, strategic relationships with key EMEA customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion
- 02Become an expert in Anthropic's products across API, Claude for Enterprise, and Claude Code, understanding the technical nuances and best practices for each to guide customers to the right solutions
- 03Leverage your deep knowledge of the customer and regional nuances to proactively drive usage planning, understanding current and future consumption/adoption and how it creates realized value for the customer
- 04Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both consumption-based (API) and seat-based (Claude for Enterprise / Claude Code) products to drive full value from contracted commitments
- 05Serve as the customer’s thought partner, enhancing their knowledge of Claude products by socializing Anthropic’s product roadmap, driving awareness on new products and engaging Product PMs as the voice of EMEA customers
- 06Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment
- 07Identify potential use cases and lines of business not currently onboarded, partnering with customers to discover new applications for Claude across different departments, teams, and workflows
- 08Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement
- 09Own the customer experience across their lifecycle — managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic
- 10Build Anthropic's brand and customer relationships as a member of the first in-region CS team, developing EMEA-specific processes, playbooks, and best practices where needed that account for regional business cultures
Requirements
- 016+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions/ Functional Consultant, Success Engineer or similar)
- 02Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each
- 03Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns
- 04Experience explaining and demonstrating technical products to various audiences
- 05Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
- 06Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs
- 07Strong project management skills and ability to manage multiple customer relationships
- 08Passion for AI and interest in responsible development of advanced systems
- 09Experience working in and building a growing region, while navigating across time zones with US-based headquarters
- 10A knack for bringing order to chaos and an enthusiastic “roll up your sleeves'' mentality
- 11You are a true team player
- 12Fluency in French, German, Spanish or Italian (bonus)
- 13Minimum education: Bachelor’s degree or equivalent
What we offer
- 01EMEA based role
- 02Operate with significant autonomy while maintaining strong alignment with global teams
- 03Thrive in ambiguous environments
- 04Work effectively across time zones
- 05First in-region CS team for EMEA
- 06Develop EMEA-specific processes, playbooks, and best practices
- 07Minimum education: Bachelor’s degree or equivalent