Anthropic6 days ago
Customer Success Manager, GSI
RUB 16,667–22,083per month · before tax
MARKET
15,866 ₽median for this role
Data Scientist · 112 jobs with disclosed pay
5,000half of the offers: 12,695–20,39643,793
At market · above 57% of offers
San Francisco
Responsibilities
- 01Build trusting, strategic relationships with key customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion
- 02Become an expert in Anthropic's products across API, Claude Code and Claude for Enterprise, understanding the technical nuances and best practices for each to guide customers to the right solutions
- 03Leverage your deep knowledge of the customer and their industry vertical to proactively drive usage planning, understanding current and future consumption/adoption and how it creates realized value for the customer
- 04Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both consumption-based (API) and seat-based (Claude for Enterprise / Claude Code) products to drive full value from contracted commitments
- 05Serve as the customer's thought partner, enhancing their knowledge of Claude products by socializing Anthropic's product roadmap, driving awareness on new products and engaging Product PMs
- 06Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment
- 07Identify potential use cases and lines of business not currently onboarded, partnering with customers and Sales to discover new applications for Claude across different departments, teams, and workflows
- 08Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement
- 09Own the customer experience across their lifecycle — managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic
- 10Develop scalable engagement strategies and playbooks for your Industry portfolio, balancing high-touch strategic accounts with efficient coverage models to maximize impact across all customers
Requirements
- 016+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering
- 02Experience working with enterprises in Systems Integrator industries
- 03Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns across a set of diverse stakeholders—from developers and product managers to executives and end users
- 04Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each
- 05Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
- 06Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes
- 07Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs
- 08Passion for AI and interest in responsible development of advanced systems
- 09A knack for bringing order to chaos and an enthusiastic "roll up your sleeves" mentality—you're a true team player
- 10Bachelor’s degree or an equivalent combination of education, training, and/or experience
- 11Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
What we offer
- 01Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time