Anthropic6 days ago
Customer Success Manager
Salary not specified
MARKET
15,900 ₽median for this role
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Seoul
Responsibilities
- 01Build trusting, strategic relationships with customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion
- 02Become an expert in Anthropic's products across API, Claude Enterprise, and Claude Code, understanding the technical nuances and best practices for each to guide customers to the right solutions
- 03Leverage your deep knowledge of the customer and regional nuances to proactively drive usage planning, understanding current and future consumption/adoption and how it creates realized value for the customer
- 04Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both our consumption-based and seat-based products to drive full value from contracted commitments
- 05Serve as the customer's thought partner, enhancing their knowledge of Claude products by socializing Anthropic's product roadmap, driving awareness on new products and engaging Product PMs as the voice of Korean customers
- 06Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment
- 07Identify potential use cases and lines of business not currently onboarded, partnering with customers to discover new applications for Claude across different departments, teams, and workflows
- 08Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement
- 09Own the customer experience across their lifecycle — managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic
- 10Build Anthropic's brand and customer relationships as the first in-region CS presence, developing where needed, Korea-specific processes, playbooks, and best practices that account for regional business cultures
Requirements
- 016+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions/Functional Consultant, Success Engineer or similar)
- 02Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each
- 03Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns to various audiences
- 04Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
- 05Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs
- 06Strong project management skills and a knack for bringing order to chaos, demonstrating an enthusiastic "roll up your sleeves" mentality and team player mindset
- 07Passion for AI and interest in responsible development of advanced systems
- 08Experience working in and building a growing region, while navigating across time zones with US-based headquarters
- 09Fluency in English and Korean required
- 10Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
- 11Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
- 12Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position
What we offer
- 01Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.