Elastic16 days ago
Customer Architect
Salary not specified
MARKET
15,349 ₽median for this role
Solution Architect · 48 jobs with disclosed pay
5,600half of the offers: 14,999–18,25823,987
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Germany
Responsibilities
- 01Collaborate closely with the account team to provide ongoing technical coverage and support
- 02Define the technical success plan for each customer, outlining the optimal use of Elastic solutions to achieve their business objectives
- 03Ensure a successful technical customer journey, from onboarding to adoption, while continuously driving the consumption of Elastic solutions
- 04Understand and articulate the value proposition of Elastic solutions and align them with the customer's business goals
- 05Work closely with customers to identify and eliminate technical frictions, promoting a smoother adoption and implementation of Elastic solutions
- 06Liaise between customers and support, as necessary, to ensure an optimized support resolution experience
- 07Collaborate with the Service Team to deliver personalized, frictionless solutions that meet the unique needs of each customer
- 08Develop a comprehensive understanding of the customer's business needs and translate these into technical requirements for Elastic solutions
- 09Find opportunities for expansion, at which point the account team takes over to expand the subscription, aiming to grow annual recurring revenue (ARR)
- 10Foster ongoing customer relationships, ensuring that customers continue to increase their utilization of Elastic solutions, further driving ARR
- 11Continuously review and assess customer consumption of Elastic solutions, proactively suggesting upgrades and enhancements that increase value and drive further consumption
Requirements
- 01Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field highly preferred
- 02Fluency in German & English is required for this role
- 03Fluency in French is a plus
- 04Validated experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-sales Engineer, with hands-on experience with Elastic solutions or equivalent technologies
- 05Experienced with one or more Elastic solutions (Observability, Security, Enterprise Search) or the Elastic stack (Elasticsearch, Logstash, Kibana) and how to align them with business objectives is a plus
- 06Excellent communication and presentation skills
- 07Strong social skills
What we offer
- 01The nature of the work that you will be doing will require a high percentage of work onsite with customers, and you should be expected to travel as a result of this requirement