Elastic26 days ago
Senior Customer Architect
Salary not specified
MARKET
15,349 ₽median for this role
Solution Architect · 48 jobs with disclosed pay
5,600half of the offers: 14,999–18,25823,987
The employer didn't disclose pay — compare with the market yourself.
Belgium
Responsibilities
- 01Collaborate closely with the account team to provide ongoing technical coverage and support
- 02Define the technical success plan for each customer, outlining the optimal use of Elastic solutions
- 03Ensure a successful technical customer journey, from onboarding to adoption, while driving consumption
- 04Understand and articulate the value proposition of Elastic solutions and align them with customer's business goals
- 05Work closely with customers to identify and eliminate technical frictions
- 06Liaise between customers and support to ensure an optimized support resolution experience
- 07Collaborate with the Service Team to deliver personalized, frictionless solutions
- 08Develop a comprehensive understanding of the customer's business needs and translate these into technical requirements
- 09Find opportunities for expansion to grow annual recurring revenue (ARR)
- 10Foster ongoing customer relationships to increase utilization of Elastic solutions
- 11Continuously review and assess customer consumption, suggesting upgrades and enhancements
Requirements
- 01Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field highly preferred
- 02Validated experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-sales Engineer
- 03Hands-on experience with Elastic solutions or equivalent technologies
- 04Excellent communication and presentation skills
- 05Strong social skills, with the ability to establish relationships with customers and team members
- 06Understanding of technology and hands-on experience in key IT domains: Observability, Cybersecurity, and Enterprise Search
- 07Strong technical background, preferably with experience in cloud-based software solutions
- 08Passionate about staying at the forefront of technology trends with a growth mindset
What we offer
- 01High percentage of work onsite with customers
- 02Expected to travel as a result of onsite work requirement
- 03Goal of growing annual recurring revenue (ARR)