Fin12/04/2025
Технический специалист по поддержке
Salary not specified
MARKET
12,354 ₽median for this role
IT Support / Helpdesk · 64 jobs with disclosed pay
5,714half of the offers: 8,520–16,354145,833
The employer didn't disclose pay — compare with the market yourself.
Sydney
Responsibilities
- 01Communicating efficiently and effectively with customers, using our product for most support and making outbound phone calls as needed.
- 02Owning customer communications and issues from initial contact until resolution.
- 03Becoming an encyclopedia of knowledge about how Fin works and its capabilities.
- 04Ensuring customers have a great experience with the product by making it easy to use, reliable, bug‑free, and fast.
- 05Working directly with product teams to identify issues and synthesize customer feedback to propose solutions.
- 06Debugging complex issues using knowledge of our codebase and customers' technologies.
- 07Building tools from inherited and learned technical knowledge to improve team efficiency and processes.
- 08Influencing the direction of the Fin product through daily customer communication and collaboration with product teams.
- 09Helping customers integrate Fin into their products, diagnosing and reporting problems, and acting as a bridge between customers and product teams.
Requirements
- 011‑2 years of technical support experience
- 02Engineering or web development experience
- 03Understanding of web development basics (HTML, JavaScript, CSS)
- 04Experience with Git
- 05Experience with Ruby and Rails
- 06Understanding of APIs, REST API, SDKs, and Webhooks
- 07Solid understanding of tech fundamentals and modern tools (Slack, Chrome, Coda, Asana, etc.)
- 08Strong customer focus (enjoys helping customers)
What we offer
- 01Hybrid work schedule: 3 days in office, 2 days remote per week
- 02Option to work full‑time in office if preferred