Fin08/15/2023
Engineering Manager - AI Helpdesk
Salary not specified
MARKET
12,375 ₽median for this role
IT Support / Helpdesk · 65 jobs with disclosed pay
5,714half of the offers: 8,583–16,667145,833
The employer didn't disclose pay — compare with the market yourself.
Dublin
Responsibilities
- 01Lead and grow a high-performing engineering team building AI-first Helpdesk capabilities.
- 02Set clear goals and create the conditions for the team to deliver valuable, reliable product at a healthy pace.
- 03Partner closely with Product and Design to shape strategy, roadmap, priorities, and customer outcomes.
- 04Work with AI and ML partners where relevant, while keeping the focus on building excellent customer-facing product experiences.
- 05Understand the customer, agent, and business problems behind the roadmap - not just the delivery process.
- 06Bring technical judgment to architecture, quality, reliability, and long-term product health.
- 07Remove impediments, create clarity, and help the team make good decisions with increasing autonomy.
- 08Build an inclusive, collaborative team culture with high standards for ownership, communication, and execution.
- 09Coach engineers and develop senior engineers into technical and organisational leaders.
- 10Contribute to the wider AI Helpdesk strategy and help align engineering decisions across adjacent teams.
- 11Explore how AI-assisted development can improve the team’s speed, quality, and effectiveness.
Requirements
- 01You are an exceptional people leader who is personally action-oriented.
- 02We don’t want managers who are distant from the product, and we don’t want hands-on operators who neglect the leadership craft.
- 03You build strong teams and get involved directly when the situation requires it.
- 04Experience managing software engineering teams building customer-facing products.
- 05Strong product engineering instincts and an interest in customer problems, user experience, and measurable outcomes.
- 06The ability to shape strategy, prioritise effectively, and create clarity in ambiguous environments.
- 07Enough technical depth to engage credibly in architecture discussions, understand trade-offs, and unblock engineers when things get difficult.
- 08A track record of delivering complex work predictably while balancing speed, quality, and reliability.
- 09Experience partnering effectively with Product, Design, Data, Customer Support, and other senior stakeholders.
- 10A strong record of coaching engineers, developing senior talent, and building healthy, inclusive teams.
- 11Excellent written and verbal communication skills.
- 12Curiosity about AI-native products and how AI-assisted engineering is changing the way teams build software.
- 13A high degree of autonomy, sound judgment, and a bias toward action.
What we offer
- 01Competitive salary and equity in a fast-growing start-up
- 02We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- 03Regular compensation reviews - we reward great work!
- 04Pension scheme & match up to 4%
- 05Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- 06Flexible paid time off policy
- 07Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- 08If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- 09MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
- 10Hybrid working policy