Mercor05/30/2026

Специалист по технологическим операциям (L3)

Salary not specified

MARKET

11,333 ₽median for this role

Cloud Engineer · 15 jobs with disclosed pay

5,233half of the offers: 6,149–15,37561,617

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Полная занятостьОфис

Responsibilities

01Handle day-to-day operations and incident response
02Triage and resolve Tier 2/3 tickets with a focus on automation and improving response and resolution times
03Manage and troubleshoot Apple devices at hyper-scale
04Trace root causes across complex, multi-system failures (Rippling → Okta → Kandji → Google Workspace), identify patterns in recurring tickets, and propose automation or self-service solutions
05Analyze downstream impacts before making changes; map dependencies and blast radius for SSO, MDM, and access-control changes
06Build and maintain runbooks, troubleshooting guides, and knowledge base articles that elevate team capabilities
07Lead small projects that address operational pain points (BYOD policies, international provisioning, compliance evidence collection)
08Translate technical issues for non-technical stakeholders (People Ops, Finance, Legal) during incidents and changes
09Mentor future IT team members on troubleshooting methodology and systems thinking
10Participate in an on-call rotation and help establish sustainable escalation procedures as the team grows

015–7 years in IT Operations or Technical Support roles, ideally supporting technical teams (SaaS, cloud, AI/ML environments)
02Systems thinker who naturally traces dependencies, considers second-order effects, and asks 'why did this break?' not just 'how do I fix it?'
03Strong incident management skills: triage, root-cause analysis, blameless postmortems, pattern recognition
04Understanding of compliance controls (access management, logging, change management)
05Clear communicator who can explain technical issues to both engineers and non-technical stakeholders and write excellent documentation
06Self-directed with a bias to action and strong judgment on when to escalate versus resolve independently
07Solves problems others gave up on through creative, systematic troubleshooting
08Thinks through second- and third-order effects before making changes
09Documents solutions that help everyone, not just yourself
10Builds trust through technical competence and calm, clear communication under pressure