Stripe12/15/2025
Менеджер по поддержке продукта
Salary not specified
MARKET
12,375 ₽median for this role
IT Support / Helpdesk · 65 jobs with disclosed pay
5,714half of the offers: 8,583–16,667145,833
The employer didn't disclose pay — compare with the market yourself.
Mexico City
Responsibilities
- 01Recruit, manage, coach, and develop a team of in-office Operations Associates
- 02Drive strong operational performance through operational rigor, process improvement, and hands-on coaching
- 03Cultivate a continuous improvement and AI-first mindset
- 04Apply a proactive approach to capacity management and volume oversight
- 05Own on-the-floor tactics as well as strategic initiatives
- 06Set clear goals and direction, and provide regular feedback on performance
- 07Be data-driven in analysis and decision making
- 08Build an environment rooted in trust and transparency to create a talent hub
- 09Be a role model, inspiring the team and peers
Requirements
- 01At least 5+ years experience leading operations support teams
- 02Experience working cross-functionally with multiple teams to deliver high impact initiatives
- 03Experience in delivering weekly and monthly business metrics and reporting
- 04Excellent written and verbal communication skills
- 05An ability to partner effectively with internal stakeholders
- 06Background of identifying and remediating quality gaps in team performance
- 07Passion for process improvement, innovation and AI