Flexport04/23/2026
Специалист по глобальным операциям
Salary not specified
MARKET
23,750 ₽median for this role
DevOps Engineer · 6 jobs with disclosed pay
13,000half of the offers: 17,708–26,97989,259
The employer didn't disclose pay — compare with the market yourself.
Guadalajara
Responsibilities
- 01Execute the end-to-end movement of containers and air freight to destination port or warehouse
- 02Ensure data integrity is maintained at the highest standard and minimize delays with urgency and bias to action
- 03Serve as part of frontline groups to maintain Flexport quality standards: shipments on time and exceptions handled appropriately
- 04Act as the first point of escalation for issue resolution, ensuring prompt and effective resolution for optimal customer experience
- 05Use metrics to identify improvement opportunities and deliver strong performance, focusing on data quality and shipment milestone timeliness
- 06Consistently follow Standard Operating Procedures (SOPs) to meet internal KPIs and SLAs aligned with productivity goals
- 07Analyze data to root-cause defects and support continuous improvement initiatives
- 08Coordinate shipment delivery appointments and perform reporting functions to support client business needs
Requirements
- 01Bachelor's/Associate's degree or 1+ year of relevant experience preferred; new graduates encouraged to apply
- 02Excellent customer service skills with ability to empathize and prioritize needs of a diverse customer base
- 03Ability to troubleshoot and handle challenging customer issues, de-escalating or escalating until resolved
- 04Fluency in English, both written and verbal
- 05Strong attention to detail in a high-energy, fast-paced environment
- 06Ability to work flexible hours, including variable shifts, nights, weekends, holidays, and overtime as needed
What we offer
- 01Based out of Flexport’s first operations center dedicated to customer experience
- 02Opportunity for international experience, potential relocation, and involvement in founding new market teams
- 03Fast-paced career with growth and adventure prospects
- 04Commitment to equal opportunity and inclusive workplace
- 05Subject to GDPR and CCPA data privacy regulations for applicant data