ClickUp07/09/2026
Руководитель технического аккаунт-менеджмента
Salary not specified
MARKET
13,534 ₽median for this role
Tech Lead / Team Lead · 166 jobs with disclosed pay
5,250half of the offers: 9,771–18,1061.2 млн
The employer didn't disclose pay — compare with the market yourself.
Полная занятостьУдалёнка
Responsibilities
- 01Lead, coach, and develop a team of Technical Account Management / post-sales customer leaders supporting mid-market to enterprise accounts across AMER
- 02Build a high-accountability operating rhythm with clear goals, performance expectations, coaching cadences, and KPI visibility across the team
- 03Ensure strong execution of the customer engagement process across onboarding, adoption, expansion, and renewal-risk moments so customers get consistent, high-quality support
- 04Use customer health signals, adoption data, renewal timing, and account context to help the team prioritize well, intervene early, and focus effort where it will have the greatest impact
- 05Lead or contribute to renewal strategy reviews, deal reviews, and executive business reviews that connect customer activity to business value, retention, and growth
- 06Partner closely with Sales, Professional Services, Solutions, Product, and other cross-functional teams to deliver a seamless customer experience and remove blockers quickly
- 07Act as a voice of the customer internally by surfacing patterns, risks, feedback, and opportunities that should inform process improvements, product direction, and team playbooks
- 08Help create clarity in a fast-changing environment by improving how the team operates, makes decisions, and scales customer coverage over time
- 09Build and operationalize AI-driven workflows, agents, and automated playbooks that enable the team to cover more accounts at higher quality with less manual effort
- 10Contribute domain expertise to scalable AI tools and processes that extend TAM best practices across the full customer base, not just individually managed accounts
- 11Drive AI adoption within the team as a core performance expectation, ensuring every TAM leverages AI as a force multiplier in their day-to-day customer motions
Requirements
- 01Significant experience in Customer Success, Technical Account Management, or a similar post-sales SaaS function, including experience managing high-performing customer-facing teams
- 02Experience supporting mid-market and enterprise customers in a B2B SaaS environment where retention, adoption, expansion, and executive stakeholder management matter
- 03Proven ability to coach teams through onboarding, value realization, renewal strategy, risk mitigation, and growth opportunities across a portfolio of accounts
- 04Strong operational judgment, including comfort using health scores, adoption data, renewal timelines, and account signals to prioritize work and improve outcomes
- 05Strong leadership, communication, and cross-functional collaboration skills, with the ability to influence both senior internal stakeholders and customer decision-makers
- 06Clear ownership mindset, strong prioritization habits, and the ability to operate effectively in a fast-moving environment with shifting priorities
- 07Ability to turn ambiguity into action by creating structure, reinforcing accountability, and helping teams execute consistently at scale
- 08Demonstrated ability to integrate AI tooling into team workflows to improve speed, coverage, and customer outcomes
- 09Willingness to actively contribute expertise toward building scalable AI-driven processes, not just consume existing tools