DeepL3 дня назад

Technical Solutions Manager

Полная занятостьУдалёнка

Обязанности

01Be the trusted technical advisor to prospects and clients, consulting with them on their strategic vision with the DeepL solution
02Translating business requirements into technical solutions, and translating complex technical concepts into simple language
03Troubleshoot challenges that customers experience as they set up their systems
04Support the technical relationship with our customers to drive confidence and satisfaction by delivering technical information and recommendations
05Develop, manage and deliver tools, collateral and an enablement approach (in collaboration with Product Marketing and Enablement) to ensure that the Customer team maintain their technical knowledge, allowing us to provide an effective and scalable support model to the Customer organisation
06Good understanding of what functionalities and capabilities customers will need in the future, and bring this feedback to the product teams for evaluation

01Strong work experience in a post-sales / implementation / professional services role from within the SaaS industry
02Ability to rapidly learn, understand, and work with emerging technologies, methodologies, and solutions
03Proven success leading technical, multi-stakeholder implementations on time and within scope
04Demonstrated ability to resolve issues efficiently while maintaining strong customer relationships
05Excited about joining a scale-up where not everything is figured out. We move fast and are actively building the playbook, and we must shift priorities and adapt dynamically to new situations
06Ability to speak French, Spanish and/or Portuguese is a plus

01Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities
02Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication
03Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week
04Virtual Shares - An ownership mindset in every role. We believe everyone should share in our success, and that’s why every employee receives Virtual Shares
05Regular in-person team events: we bond over vi