JetBrains3 дня назад
TeamCity Customer Success Engineer (Post-sales) - US
Marlton
Обязанности
- 01Manage technical relationships for a portfolio of accounts, proactively supporting their growth and keeping them updated on product developments
- 02Help customers adopt TeamCity by assisting with architecture design and guiding them through technical or organizational shifts
- 03Hold regular discovery calls to understand how teams use the product, spot potential issues early, and suggest new features or optimizations
- 04Monitor customer adoption, satisfaction, and overall account health to ensure successful outcomes and renewals
- 05Connect with product teams to present new product ideas and evaluate their fit with your portfolio
- 06Handle customer escalations, balancing expectations between the internal product team and the customer
- 07Travel internationally approximately 20% of the time to visit customer offices or meet face to face at conferences
- 08Partner with Sales to facilitate account expansions by developing short-term and long-term account plans
Требования
- 01Proven experience in technical consulting, technical customer success, solution engineering, or a similar customer-facing technical role
- 02Hands-on experience with DevOps practices and tooling, including CI/CD systems, source control platforms, cloud infrastructure, and containerized environments
- 03Proficiency with software development tools, gained through practical work in software development, QA, system administration, or release automation
- 04A practical understanding or hands-on exposure to AI/LLM applications within software development workflows
- 05Professional fluency in English, with strong verbal and written communication skills for remote and in-person presentations, product demos, and roadmap discussions
- 06The ability to travel internationally as required by the role
Условия
- 01Travel internationally approximately 20% of the time
- 02Base salary range $120,000 - $220,000 USD per year
- 03Additional compensation such as annual bonus, commission, or other incentive compensation
- 04Hybrid work model
- 05International travel required