JetBrains3 дня назад

TeamCity Customer Success Engineer -Post-sales (m/w/d)

Berlin

Обязанности

01Manage technical relationships for a portfolio of accounts, proactively supporting their growth and keeping them updated on product developments
02Help customers adopt TeamCity by assisting with architecture design and guiding them through technical or organizational shifts
03Hold regular discovery calls to understand how teams use the product, spot potential issues early, and suggest new features or optimizations
04Monitor customer adoption, satisfaction, and overall account health to ensure successful outcomes and renewals
05Connect with product teams to present new product ideas and evaluate their fit with your portfolio
06Handle customer escalations, balancing expectations between the internal product team and the customer
07Travel internationally approximately 20% of the time to visit customer offices or meet face to face at conferences
08Partner with Sales to facilitate account expansions by developing short-term and long-term account plans

01Proven experience in technical consulting, technical customer success, solution engineering, or a similar customer-facing technical role
02Hands-on experience with DevOps practices and tooling, including CI/CD systems, source control platforms, cloud infrastructure, and containerized environments
03Proficiency with software development tools, gained through practical work in software development, QA, system administration, or release automation
04A practical understanding or hands-on exposure to AI/LLM applications within software development workflows
05Professional fluency in English, with strong verbal and written communication skills for remote and in-person presentations, product demos, and roadmap discussions
06Professional knowledge of German language is highly beneficial
07The ability to travel internationally as required by the role