Vanta28.05.2026
Technical Support Specialist- West Coast
Полная занятостьУдалёнка
Обязанности
- 01Provide technical support to customers through email, screen sharing and chat with timely responses and resolutions within SLAs
- 02Master Vanta’s product, learning its features, work-arounds and limitations
- 03Explain complex solutions in simplified terms to customers and document solutions for scale
- 04Problem solve and troubleshoot for customers in a repeatable manner using Support CRM to track trends
- 05Create reproducible test cases for the Product team and provide feedback to enhance the product
- 06Escalate bug reports for validation and actively participate in product-fixes
- 07Proactively contribute to internal and external documentation, knowledge-base, processes, and team efficiency
- 08Participate in daily team troubleshooting sessions, weekly team meetings and huddles
Требования
- 014+ years of technical customer support experience in a SaaS/Tech space
- 02Located in the United States
- 03Thrives in a collaborative environment with active participation in team meetings
- 04Excellent troubleshooting skills
- 05Experience troubleshooting cloud providers such as AWS, Azure, or GCP (monitors, load balancers, tags, etc.)
- 06Working knowledge and understanding of APIs and Networking
- 07Experience troubleshooting using Datadog or similar log management tools
- 08Ideally has experience using databases
- 09Deep sense of empathy for customers and team
- 10Ability to support a 9AM-6PM PST M-F schedule with rotational on-call responsibilities and weekend & holidays support as needed
- 11Must be authorized to work in the U.S. without employer sponsorship
- 12Willingness to use AI to amplify skills and improve efficiency responsibly
Условия
- 01Industry-competitive salary and equity
- 02Comprehensive medical, dental, and vision coverage with 100% of employee-only benefit premiums covered for most medical plans
- 0316 weeks paid Parental Leave for all new parents
- 04Health & wellness stipend
- 05Remote workspace, internet, and cellphone stipend
- 06Commuter benefits for team members in SF and NYC offices
- 07Family planning benefits
- 08Matching 401(k) contribution with immediate vesting
- 09Flexible PTO policy plus 80 hours of Sick Time
- 1011 company-paid holidays
- 11Virtual team building activities, lunch and learns, and other company-wide events
- 12Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney