Workato4 дня назад
Learning Management System Administrator
Manila
Обязанности
- 01Platform Administration & Governance: Manage day-to-day LMS operations including user management, learning plans, and access controls. Handle support tickets, troubleshoot platform issues, and liaise with Docebo support as needed.
- 02Customer & Partner Education: Configure and optimize the LMS to support the goals of external-facing education — ensuring a seamless experience across self-paced and instructor-led training, certification programs, and multi-audience environments.
- 03Learner Experience & Content Discovery: Continuously improve how learners navigate, search, and access content — reducing friction and ensuring the right content reaches the right learner at the right time. Drive engagement through personalisation and intelligent content surfacing.
- 04Integrations & Automation: Support integrations between Docebo and key business systems. Identify opportunities to automate platform workflows and leverage AI capabilities to improve platform operations and learner experience.
- 05Data & Reporting: Build and maintain custom reports and dashboards to track learner engagement and platform performance. Support analytics integrations to provide actionable insights to stakeholders.
- 06Vendor Liaison: Serve as a primary point of contact with Docebo for support escalations, feature requests, and platform updates — staying current with the product roadmap and new releases.
- 07Content Organisation: Maintain a well-structured course catalogue — including metadata, taxonomy, and content tagging — to ensure content is easy to find and manage as the library scales.
- 08Continuous Improvement: Stay current with Docebo updates and proactively propose improvements to platform configuration, learner experience, and operational workflows.
Требования
- 015+ years of experience in customer education, L&D, learning operations, or a related field
- 02At least 2 years of hands-on Docebo administration experience
- 03Proven experience managing an LMS for customer education, with strong understanding of multi-audience portal configuration and external learner engagement
- 04Experience administering both self-paced and ILT programs is essential
- 05Strong knowledge of Docebo platform capabilities and the ability to optimise and configure them to achieve customer education and business goals
- 06A learner experience mindset — able to improve how content is surfaced, discovered, and consumed
- 07Experience setting up learner engagement campaigns — including gamification and other features that drive course completion
- 08Proficiency in building custom reports; experience connecting LMS data to BI or analytics tools
- 09Familiarity with platform UI/UX customisation — including widgets and page layouts; CSS and HTML knowledge is a strong plus
- 10Experience with integrations between Docebo and business systems, including Docebo Connect, or enterprise orchestration software (e.g. Workato)
- 11Experience leveraging AI to improve learner and admin experience
- 12Experience with Google Analytics or similar web analytics platforms
- 13Docebo Pro certification
- 14Background in SaaS platform enablement
Условия
- 01Fixed-term 6 months contract engagement
- 02Flexible working hours to support collaboration across global time zones
- 03Vibrant and dynamic work environment
- 04Multitude of benefits inside and outside of work