Gusto, Inc.3 дня назад

Fraud Investigations Analyst

Denver

Обязанности

01Analyze account activity, transactional behavior, authentication data, customer communications, and external intelligence sources to surface fraud indicators and build well-supported investigative narratives
02Synthesize investigative findings into clear case narratives and prepare Unusual Activity Referrals (UARs) for Financial Crime Compliance partners when appropriate; escalate high-risk events with sound, risk-based remediation recommendations
03Support customers impacted by fraud and coordinate with external banking partners on fund recovery efforts, including Letters of Indemnity
04Leverage AI-enabled tools to accelerate research, evidence gathering, and documentation, while critically validating AI-generated outputs for accuracy and compliance with Gusto's AI policies
05Collaborate with Risk, Compliance, Product, Engineering, and Data Science to surface emerging threats, close control gaps, and improve investigative tooling and AI-assisted workflows

015+ years of fraud investigations, fraud detection, or similarly complex investigative work within a financial institution, FinTech, payment processor, or regulated environment
02Strong investigative writing and analytical skills with the ability to document complex fact patterns, develop defensible narratives, and assess risk across ambiguous scenarios
03Experience across fraud typologies including account takeover, business email compromise, identity theft, payment fraud, and social engineering
04Sound investigative judgment with the ability to manage multiple investigations simultaneously, make risk-based recommendations under pressure, and communicate findings with empathy and clarity to customers, external institutions, and cross-functional stakeholders
05Experience using AI-enabled tools in day-to-day investigative workflows and the ability to critically evaluate AI-generated outputs for accuracy, completeness, and alignment with investigative standards
06Certified Fraud Examiner (CFE), CAMS, or other relevant financial crime certifications are a plus

01Our cash compensation amount for this role is between $89,165/yr - 112,942/year in Denver and $110,640/yr -$136,456/year for New York/San Francisco
02Compensation for this position also includes an equity package and performance bonuses
03Gusto has physical office spaces in Denver, San Francisco, and New York City
04Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role)
05When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required