Fin28.05.2026
Manager, Customer Support
Chicago
Обязанности
- 01Onboard, develop, coach, and lead a team of ~10 inboxing teammates
- 02Promote a team culture of belonging and of owners and problem solvers
- 03Motivate and ensure the CS team is deeply aligned and committed to Fin’s strategy, vision, and core values
- 04Be responsible for and drive first response times and customer satisfaction within your team and across the CS organization
- 05Identify, create solutions, and execute on workflows and projects to achieve CS Org goals and deliver a remarkable customer experience
- 06Partner with marketing & sales, and R&D as the voice of CS and our customers
- 07Develop and improve our processes and policies to drive simplicity and results
Требования
- 014+ years experience working in a customer support/service capacity
- 02SaaS or technology company experience highly desired
- 03Minimum of 3 year experience in a role where you directly led and managed a team of people and built a strong team culture
- 04Strong communication / writing skills and interpersonal skills
- 05Previous experience managing a team to metrics, hosting regular 1:1s, performance reviews, performance improvement plans and running team meetings
- 06Customer focus - you obsess over the customer experience and proven track record of building customer obsession into customer interactions, processes, and culture
- 07Comprehensive knowledge of and interest in the technology industry
- 08Ability to recognize patterns in data and provide recommendations based on those patterns
- 09A sense of optimism, flexibility, resilience, grit, and creativity
- 10Proof of eligibility to work in the United States is required
Условия
- 01Competitive salary and meaningful equity
- 02Comprehensive medical, dental, and vision coverage
- 03Regular compensation reviews
- 04Flexible paid time off policy
- 05Paid Parental Leave Program
- 06401k plan & match
- 07In-office bicycle storage
- 08Fun events for employees, friends, and family
- 09Hybrid working policy - in the office at least three days per week
- 10Base salary range for Greater Chicago Area is $109,000 - $130,000
- 11May be eligible for corporate bonus program or sales incentive and stock in the form of RSUs