Asana6 дней назад
GTM Operations Manager - New Products
Chicago
Обязанности
- 01Design, launch, and continuously improve the process to engage overlay sales teams across new product lines, including clear entry criteria, required context, routing rules, and escalation paths
- 02Define, document, and maintain rules of engagement across incubation teams and broader field teams so ownership, handoffs, and responsibilities are explicit
- 03Partner with GMs and incubation leaders to stand up dashboards and reporting that help leadership understand what is working, what is not, and where intervention is needed
- 04Own capacity tracking across incubation roles and products so leaders have visibility into coverage, utilization, and bottlenecks
- 05Develop and maintain field communications across incubation products, including guidance on when to engage the incubation team, what support is available, and how processes evolve over time
- 06Create and maintain source-of-truth documentation for intake criteria, handoff processes, stage gates, reporting definitions, and field-facing operating guidance
- 07Partner closely with Sales Ops, Finance, Customer Success, Product Marketing, and field leadership to ensure incubation motions are measurable, aligned, and scalable
- 08Surface operational risks, repeated failure modes, and process breakdowns early, then drive practical fixes that improve execution without creating unnecessary overhead
- 09Support the operational setup for new incubation products as they launch, ensuring the right reporting, communication, and accountability mechanisms are in place
- 10Bring a strong point of view on operational excellence while remaining pragmatic about what needs to be built now versus later
Требования
- 015+ years of experience in program management, business operations, strategy and operations, GTM operations, or a similar cross-functional operating role in a B2B SaaS environment
- 02Proven experience building processes, cadences, and reporting in environments where roles, systems, and playbooks are still taking shape
- 03Strong analytical skills and comfort defining metrics, standing up dashboards, and using data to identify bottlenecks, root causes, and opportunities to improve a motion
- 04Excellent program management skills with the ability to drive multiple cross-functional workstreams simultaneously and keep stakeholders aligned
- 05Strong written and verbal communication skills, especially for field-facing guidance, executive updates, and operational documentation
- 06Ability to influence without authority across Product, Sales, Solutions, Customer Success, Finance, and Operations partners
- 07High judgment, strong follow-through, and a bias toward building clear, durable systems rather than reactive one-off fixes
- 08Comfort operating in ambiguous, early-stage environments where priorities, products, and processes may change quickly
- 09A builder mentality: you enjoy taking an emerging motion and turning it into something repeatable, measurable, and easier to scale
- 10Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
Условия
- 01Based in Chicago office with office-centric hybrid schedule
- 02Standard in-office days: Monday, Tuesday, Thursday
- 03Option to work from home on Wednesdays
- 04Working from home on Fridays depends on work type and partner teams
- 05Estimated base salary range: $131,000 - $149,400
- 06Compensation package may include equity, sales incentive pay, and benefits