Asana9 дней назад
Enterprise Solutions Engineer, Service Management
London
Обязанности
- 01Partner with the incubation Account Executive to lead technical validation for IT and service team opportunities within mid-market accounts (300–2,000 employees), from discovery through proof, demo, and close
- 02Develop a deep understanding of IT and service management workflows—including request intake, approvals, triage, fulfillment, cross-functional coordination, and knowledge sharing—and map those workflows to Asana Service Management
- 03Translate customer pain points into practical solution designs and compelling business value narratives for IT leaders, service owners, and cross-functional stakeholders
- 04Conduct technical discovery sessions, whiteboard conversations, and tailored product demonstrations that position Asana within the customer's existing technology landscape
- 05Help customers envision how modern service delivery, workflow automation, and AI can improve employee experience and operational efficiency
- 06Advise on solution architecture, integrations, admin considerations, and deployment approach so customers can confidently evaluate fit
- 07Partner closely with existing Asana AEs, CSMs, and core Solutions Engineers to uncover and support expansion opportunities within accounts that already use Asana for other teams
- 08Build repeatable demo assets, solution patterns, technical collateral, and feedback loops that enable the broader field organization as this motion scales
- 09Surface structured customer feedback, objections, and product gaps to Product, Product Marketing, and Sales leadership to inform roadmap and GTM strategy
- 10Deliver technical enablement and best practices that help the broader revenue organization have stronger conversations with IT and service buyers
Требования
- 01Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
- 023+ years of experience in Solutions Consulting, Sales Engineering, or similar customer-facing technical roles
- 03Strong understanding of IT and service team personas, including familiarity with service delivery workflows, operational pain points, and the systems these teams use every day
- 04Strong discovery skills with the ability to uncover customer workflows, technical constraints, decision criteria, and success metrics before jumping to a solution
- 05Proficiency in designing and delivering product demonstrations, workshops, and whiteboard sessions for both technical and executive audiences
- 06Ability to explain technical concepts clearly and credibly, including LLMs, AI agents, integrations, workflow design, data structure, permissions, and automation concepts
- 07Strong collaboration skills and the ability to work seamlessly with AEs, CSMs, Product, Product Marketing, and other Solutions Engineers to drive customer outcomes
- 08Comfort operating in early-stage or incubation motions where messaging, product capabilities, and playbooks are evolving in real time
- 09Adaptability, intellectual curiosity, and a strong builder mentality
- 10Familiarity with service management methodologies such as ITIL, service catalog design, SLA frameworks, and incident/request workflows
- 11Experience with tools in categories such as ITSM, ESM, ticketing, knowledge management, identity, or workflow automation
- 12Background supporting displacement or migration conversations from legacy enterprise software
- 13Understanding of AI-powered automation, self-service experiences, or employee service delivery use cases
- 14Comfort with modern sales and demo tooling, and with building scalable technical content for a growing field organization
Условия
- 01Based in London office with an office-centric hybrid schedule
- 02Standard in-office days are Monday, Tuesday, and Thursday
- 03Option to work from home on Wednesdays
- 04Working from home on Fridays depends on the type of work and teams
- 05Estimated base salary range: £86,100 - £109,900
- 06Compensation package may include additional components such as equity, sales incentive pay, and benefits