Asana5 дней назад

Enterprise Solutions Engineer, Service Management

New York City

Обязанности

01Act as a trusted advisor for prospects and clients, driving customer acquisition and revenue growth
02Partner with the incubation Account Executive to lead technical validation for IT and service team opportunities
03Translate complex customer pain points and service delivery workflows into practical solution designs
04Advise customers on solution architecture, integrations, administration considerations, and deployment approaches
05Collaborate cross-functionally with core Account Executives, Customer Success Managers, and core Solutions Engineers
06Build repeatable demo assets, technical collateral, and structured feedback loops
07Surface customer objections and product gaps to inform the product roadmap and go-to-market strategy

01Demonstrates curiosity about AI tools and emerging technologies
02Possesses a strong background in solutions consulting, sales engineering, or a similar customer-facing technical role
03Proven discovery and technical validation skills
04Skilled at presenting product demonstrations, workshops, and whiteboard sessions
05Capable of explaining technical concepts clearly and credibly
06Thrives in ambiguity and early-stage environments
07Familiarity with service management methodologies (like ITIL, SLA frameworks, or incident workflows) or experience with ticketing, identity, and workflow automation systems is a plus

01Hybrid work model with office-centric schedule
02Standard in-office days are Monday, Tuesday, and Thursday
03Option to work from home on Wednesdays
04Working from home on Fridays depends on the type of work and teams
05Base salary range between $167,300 - $178,500
06Comprehensive compensation package including equity, sales incentive pay, and benefits
07Mental health, wellness & fitness benefits
08Career coaching & support
09Inclusive family building benefits
10Long-term savings or retirement plans
11In-office culinary options