Asana10 дней назад
AI Strategist, Service Management Implementation
New York City
Обязанности
- 01Lead customer engagements from post-sale ideation through immediate delivery, ensuring rapid deployment and measurable initial business outcomes
- 02Develop a deep understanding of IT and service management workflows to bring customers high-value AI use cases, relevant success metrics, and structured onboarding paths
- 03Provide tactical, hands-on guidance to help customers configure their environments and seamlessly migrate legacy workflows or data into our AI platform
- 04Proactively identify technical, process, and adoption risks during deployment; implement mitigation strategies to prevent project stalls
- 05Document best practices, technical configurations, and change management frameworks to build a comprehensive, reusable playbook for future hires and scaling customers
- 06Help customers navigate the people, process, and technology shifts required to move from basic tool adoption to genuine, AI-enabled productivity
- 07Surface structured customer feedback, objections, and product gaps to Product, Product Marketing, and Sales leadership to inform roadmap and GTM strategy
- 08Collaborate with AEs, CSMs, Product, Product Marketing, and other Solutions Engineers to drive customer outcomes
Требования
- 013+ Years of Experience in a technical Customer Success, Implementation, Technical Account Management, or Management Consulting role
- 02Strong understanding of IT and service team personas, including familiarity with service delivery workflows, operational pain points, and the systems these teams use every day
- 03Experience helping customers evaluate, adopt, or scale AI/ML tools in their workflows, with a strong ability to translate AI capabilities into executive storytelling and ROI framing
- 04Proven ability to guide complex organizations through process and behavioral shifts, specifically as technology and AI capabilities evolve
- 05Proficiency in designing and delivering product demonstrations, workshops, and whiteboard sessions for both technical and executive audiences
- 06Highly data literate; comfortable working with usage data, analytics, and data integration patterns
- 07Familiarity with AI/ML concepts, Python, or SQL is a major plus
- 08Seamlessly navigate between deep technical conversations with developers and ROI-focused presentations with C-level executives
- 09Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
Условия
- 01Fully remote depending on US state or based in New York City office with an office-centric hybrid schedule
- 02If based in-office: standard in-office days are Monday, Tuesday, and Thursday
- 03Most Asanas have the option to work from home on Wednesdays
- 04Working from home on Fridays depends on the type of work and teams
- 05Estimated base salary range: $133,000 - $151,000 (actual base salary may vary based on market and individual qualifications)
- 06Comprehensive compensation package with yearly pay equity audit