Vercel18 дней назад
Partner Operations Lead
Hybrid - San Francisco
Обязанности
- 01Own and optimize the Partner Operations tech stack, ensuring a best-in-class partner experience across PRM (Salesforce Communities), Tackle.io, Crossbeam, and LMS—managing integrations, improving adoption, and driving continuous improvement
- 02Implement and manage the PRM platform end-to-end, including deal registration workflows, partner pipeline visibility, rebate/entitlement tracking, partner newsletters, and SFDC integration
- 03Drive evolution of Partner Program Operations—scaling MDF, building partner tiering frameworks, and providing partners with improved visibility into entitlements, pipeline, and earnings
- 04Partner with GTM Systems and Deal Desk to manage and optimize the partner price book in our quoting-to-cash process, streamline the closing process for partner-led deals, and improve the overall partner deal experience
- 05Collaborate with the Partnerships team to identify and implement optimizations across partner workflows, including lead funnel management, onboarding, incentive programs, and partner agreement processes
- 06Liaise with internal stakeholders in Marketing, Finance, and Business Operations to ensure data integrity for partner tracking and reporting on leads, campaigns, and opportunities
- 07Lead Strategy and Operations for Marketplace initiatives—ensuring Marketplace data and enrollments are represented in SFDC, defining the post-purchase customer and partner experience, determining how Marketplace purchases integrate into Enterprise contracts, tracking revenue impact, evaluating new Marketplace partners, and building onboarding workflows
- 08Act as a thought partner to Partnerships leadership, helping set and execute GTM strategy to drive revenue growth through acquisition, expansion, and retention
- 09Build and maintain reporting infrastructure—developing KPIs, dashboards, and performance metrics that provide actionable insights on partner program health, revenue contribution, and operational effectiveness
Требования
- 016+ years of experience in partner operations, channel operations, or sales operations at a high-growth SaaS company, with demonstrated ownership of partner program systems and processes
- 02Deep Salesforce expertise, including reporting, dashboards, and experience with PRM platforms, CPQ, and partner ecosystem tooling (e.g., Tackle, Crossbeam)
- 03Proven ability to build operational foundations from the ground up—you've stood up or significantly scaled partner operations frameworks including deal registration, partner tiering, MDF, and incentive programs
- 04Strong analytical and data modeling skills—proficiency in Excel/Google Sheets and BI platforms, with SQL experience preferred
- 05Track record of translating complex, cross-functional business problems into clear insights and actionable recommendations for both executive and front-line GTM audiences
- 06Ownership mindset—accountable, resourceful, and able to turn ambiguity into structured action plans
- 07Strong collaborator who builds alignment across Partnerships, Sales, Marketing, Finance, and Engineering stakeholders
- 08Comfortable in a fast-paced environment with the ability to effectively prioritize and manage multiple high-impact initiatives simultaneously
Условия
- 01Competitive compensation package, including equity
- 02Inclusive Healthcare Package
- 03Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
- 04Flexible Time Off
- 05We will provide you the gear you need to do your role