Cognition15.04.2026

AI Support Engineer

Полная занятостьОфис

Обязанности

01Investigate, reproduce, and diagnose complex customer issues across diverse development environments, including cloud infrastructure, CI/CD systems, APIs, containers, version control, IDEs, and enterprise deployment setups
02Perform root-cause analysis by reading logs, tracing code paths, correlating system behavior, forming hypotheses, and isolating failures
03Resolve a high volume of incoming technical issues while maintaining strong investigation quality and clear customer communication
04Escalate product or infrastructure issues to engineering with complete technical context, including reproduction steps, logs, environment details, and root-cause hypotheses
05Educate customers on best practices, workarounds, deployment patterns, and product capabilities to improve adoption and reduce recurring issues
06Build internal playbooks, tooling, automations, and documentation that make future investigations faster and more systematic
07Identify recurring failure modes and share actionable feedback with product, engineering, and deployment teams
08Support release testing and quality efforts across the range of environments, languages, IDEs, and workflows our customers use

014+ years of experience in a technical role such as software engineering, infrastructure engineering, solutions engineering, technical support engineering, or developer tooling
02Bachelor’s degree or higher in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience
03Working knowledge of Linux, Docker, Git, CI/CD pipelines, cloud platforms such as AWS/GCP/Azure, and networking fundamentals
04Demonstrated ability to reproduce, isolate, and debug technical issues from incomplete or ambiguous reports
05Experience analyzing logs, traces, errors, and system behavior across distributed or multi-component systems
06Strong ability to read and reason about code in multiple languages, such as Python, TypeScript, Java, Go, or similar
07Strong written communication skills, especially when explaining technical findings to customers and internal engineering teams
08Ability to operate with urgency in a fast-paced environment while managing a steady stream of incoming issues
09Passion for AI, developer tools, and the future of software engineering

01Equal opportunity employer with commitment to reasonable accommodations for candidates with disabilities