Stripe13.04.2026
Engagement Manager
London
Обязанности
- 01Own all facets of the relationship with the User - Our Engagement Managers provide overall vision and direction throughout the program/project lifecycle for Stripe’s most complex user engagements
- 02They are the single point of contact for the Stripe internal organization and for the user program/project management counterparts as it relates to the in-flight implementation to help lead and drive collaboration, knowledge sharing, issue resolution and decision-making
- 03Accelerate time to value - Rigorous program/project management and quality assurance practices lead to implementation efficiencies that generate cost savings and speed of business outcomes
- 04Engagement Managers are seasoned leaders who build high-performing project teams, accelerate time to value, and drive rapid and effective program decision-making by proactively managing the integration of Stripe’s products into the user’s application/technical architecture, test and change management strategies and transformation timelines
- 05Deliver Program / Project Management expertise & innovation - Engagement Managers deliver program/project management expertise based on experience, continuous learning, and in-depth knowledge of Stripe’s products and implementation best practices
- 06They drive innovation and adoption of deployment practices, provide product adoption insights and help users achieve the maximum value from their Stripe investment
- 07Manage scope, time, cost and quality - The Engagement Manager provides well-established program/project governance to manage requirements in line with the agreed scope and business objectives
- 08Mitigate and Manage risk - Engagement Managers are responsible for providing proactive risk assessment, prevention and mitigation plans and the efficient identification, tracking, and resolution of issues and decisions using established tools and templates with internal and user stakeholders
- 09Engagement Managers are the primary interface between the user and Stripe’s Product and Engineering teams to drive implementation alignment to the forward roadmap and future capabilities
- 10Provide Program / Project Governance - Leading into and throughout the Implementation Program and associated projects, the Engagement Manager will work in concert with the User’s assigned Program / Project Manager to instantiate and execute on the agreed Program / Project Governance model and related Stakeholder Management and Communications plan
- 11Close out the project - Upon project completion, Engagement Managers ensure a smooth transition of the implemented Stripe capabilities into operation for the user
- 12This includes complete knowledge transfer and the handover to Stripe Support
- 13Engage as part of a thriving internal Engagement Management Community - Our Engagement Managers actively participate in a global community of practitioners to continually evolve and improve the way in which Stripe leads and supports our Users through high impact and complex implementations of Stripe’s payment infrastructure
Требования
- 017+ years of experience working with enterprise level strategic users on complex technology or business transformation programmes with a track record of top performance or a related field
- 02Ability to understand complex business requirements and craft tailored solutions
- 03Ability to quickly learn and explain technical concepts to Stripe’s largest Users in a way which they will understand
- 04Some may be deeply technical. Others may be more business focussed, so you’ll need to talk to Users in a language they can understand
- 05Proven program management skills and experience
- 06Strong critical thinking skills, including the ability to identify suboptimal processes and drive more efficient ways of working
- 07Ability to recognize repeated user-facing issues and build scalable solutions
- 08Superior verbal and written communication skills
- 09Ability to operate independently in a highly ambiguous and fast-paced environment
- 10Demonstrated ability to engage with and lead executive stakeholders and key decision makers on the User side to drive towards an agreed outcome
- 11Experience in working with or in complex Enterprise organizational and decision making structures
- 12An ability to work collaboratively with and influence Stripe’s Product