Twilio10.06.2026
Fast Track Onboarding Specialist 2
Зарплата не указана
РЫНОК
12 514 ₽медиана по профессии
IT Support / Helpdesk · 116 вакансий с указанной зарплатой
5 250половина предложений: 9 479–16 667132 617
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Remote - India
Обязанности
- 01Provide personalized onboarding support for customers who sign up for our Fast Track Packages
- 02Help Fast Track customers solve existing onboarding issues through engagement that meets their onboarding demands
- 03Provide compliance guidance for all A2P products
- 04Manage Onboarding SLAs and credit utilization for each product
- 05Partner with operations teams to scale onboarding volumes per assigned customer
- 06Join weekly calls with customers to report metrics and review any open items or additional onboarding needs
- 07Provide onboarding support for common customer inquiries through slack in addition to Service now
- 08Assess the nature of product or service issues and resolve basic level problems
- 09Log customer interactions and tag/categorize issues accordingly
- 10Diagnose trends and report findings to our product team to ensure product related issues are resolved
Требования
- 01Able to manage daily caseload and respond within SLAs
- 02A2P compliance experience
- 032 plus Years specializing in at least one a2p products
- 04Previous experience working directly with clients
- 05Ability to prioritize tasks and effectively project manage
- 06Ready to take own up to 12 customer accounts
- 07You're empathetic and customer centric to the core
- 08You're a clear verbal and written communicator
- 09You're introspective and committed to continuous self-improvement
- 10You're capable of working independently but also energized from working within a team and cross-functionally
- 11You're able to complete tasks in core areas within SLAs
Условия
- 01Remote-first work
- 02Role will be remotely based in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)
- 03NAMER shift 06:30PM - 03:30AM IST
- 04Competitive pay
- 05Generous time off
- 06Ample parental and wellness leave
- 07Healthcare
- 08Retirement savings program
- 09May be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings