Twilio18 дней назад

Специалист по быстрому онбордингу (L2)

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РЫНОК

15 708 ₽медиана по профессии

Product Manager · 64 вакансий с указанной зарплатой

5 667половина предложений: 12 282–19 831162 250

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Remote - Colombia

Обязанности

01Provide personalized onboarding support for customers who sign up for our Fast Track Packages
02Help Fast Track customers solve existing onboarding issues through engagement that meets their onboarding demands
03Provide compliance guidance for all A2P products
04Manage Onboarding SLAs and credit utilization for each product
05Partner with operations teams to scale onboarding volumes per assigned customer
06Join weekly calls with customers to report metrics and review any open items or additional onboarding needs
07Provide onboarding support for common customer inquiries through slack in addition to Service now
08Assess the nature of product or service issues and resolve basic level problems
09Log customer interactions and tag/categorize issues accordingly
10Diagnose trends and report findings to our product team to ensure product related issues are resolved
11Partner with the account team to proactively address issues and advise on any industry changes that could impact customer onboarding experience

01Ability to work in rotational shifts 8:00am to 5pm Bogota time
02Able to manage daily caseload and respond within SLAs
03A2P compliance experience
042 plus Years specializing in at least one a2p products
05Previous experience working directly with clients
06Ability to prioritize tasks and effectively project manage
07Ready to take own up to 12 customer accounts
08You're empathetic and customer centric to the core
09You're a clear verbal and written communicator
10You're introspective and committed to continuous self-improvement
11You're capable of working independently but also energized from working within a team and cross-functionally to achieve the company's goals
12You're able to complete tasks in core areas within SLAs