Plaid2 дня назад
Technical Support Engineer
Зарплата не указана
РЫНОК
12 592 ₽медиана по профессии
IT Support / Helpdesk · 117 вакансий с указанной зарплатой
5 250половина предложений: 9 583–16 667132 617
Работодатель не указал зарплату — сравните с рынком сами.
Полная занятостьУдалёнка
Обязанности
- 01Interface with customers via Zendesk tickets
- 02Troubleshoot customer issues using internal tools and documentation and escalate to Engineering or Partnership teams for resolution
- 03Work on projects with other TSE’s to improve internal and external processes
- 04Respond to 10+ customer tickets per day, meeting quality standards
- 05Contribute to brainstorming and project execution (tooling, documentation, process improvements)
- 06Assist GTM teams with customer escalations
- 07Collaborate with EPD teams on issue resolution
Требования
- 012+ years of experience in a customer-facing role
- 026+ months of experience working with REST APIs, SQL, CSS, HTML and a coding language (Javascript or Python)
- 03Knowledge of ticketing systems and tools (e.g. Zendesk, Linear), and data visualizations (e.g. Databricks)
- 04Preferred: 6+ months of experience supporting technical projects and/or process improvement
- 05Genuine interest and passion for Support
- 06Commitment to providing a world-class customer experience
- 07Strong written and verbal communication
- 08Self-starter mentality and ability to work independently
- 09Effective time management and ability to balance multiple priorities
Условия
- 01Additional compensation in the form(s) of equity and/or commission are dependent on the position offered
- 02Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k)
- 03Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location
- 04Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans