Plaid9 дней назад

Инженер по интеграциям

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IT Support / Helpdesk · 117 вакансий с указанной зарплатой

5 250половина предложений: 9 583–16 667132 617

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Полная занятостьУдалёнка

Обязанности

01Investigate and resolve the highest-impact integration issues by writing maintainable, tested code and deploying it to production, then monitor for regression or degradation after your changes ship
02Prioritize by customer impact, understanding the business-value-based prioritization model and scoping issue impact granularly
03Escalate to and work directly with Data Partners when the source of the issue is with the financial institution, diagnosing and packaging a clear reproducible case
04Apply mitigation techniques to keep integration traffic flowing, spanning internal tooling and configuration changes and external outreach
05Give and receive code review, acting as owners of the integrations codebase
06Handle escalations from other internal teams with appropriate prioritization, and provide expert insight into how Plaid integrations work
07Meet a best-effort SLA on Business-Critical issues, where speed and clear communication matter most
08Maintain the integrations issue backlog through triage and periodic auditing, and continually improve the team's processes and tooling
09Occasionally build new integrations with a new financial institution or platform when the impact justifies it
10Rotate through the team's own integrations on-call to maintain uptime of Plaid's integrations

011.5+ years in a highly technical role, e.g. software engineering, technical support engineering, or a similar hands-on technical function
02Experience developing web services and APIs, or clients/integrations that interface with them
03Strong troubleshooting/debugging instincts - you enjoy investigating complex issues you've never seen before and driving them to root cause
04A customer-first attitude and strong sense of empathy - you instinctively ask 'how many customers does this affect and how badly?' before deciding what to do
05An analytical, data-oriented approach to problem-solving - comfort slicing data (SQL or similar) to scope impact and prioritize
06Excellent written and verbal communication - you can explain a technical problem clearly to a highly technical eng team and to an external data partner, and advocate for a fix
07A proven ability to identify and improve processes and increase efficiency
08A track record of resolving a high volume of technical issues with both quality and speed
09Familiarity or experience with TypeScript, NodeJS, SQL, and/or Golang

01Company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam
02Proud to be an equal opportunity employer and values diversity
03Provides reasonable accommodations for candidates with disabilities in recruiting process