OpenAI4 дня назад

Support Program Manager, Support Delivery

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РЫНОК

12 592 ₽медиана по профессии

IT Support / Helpdesk · 117 вакансий с указанной зарплатой

5 250половина предложений: 9 583–16 667132 617

Работодатель не указал зарплату — сравните с рынком сами.

Полная занятостьSan Francisco

Обязанности

01Lead support delivery programs for Tier 3 frontline delivery for our most strategic customers, including productivity and workflow improvements, team operations, and knowledge management for the Support Delivery team
02Partner with Support Delivery and cross-functional leadership to define the experience, stand up the program, manage pilots and rollout, and ensure premium operations and playbooks stay healthy over time
03Lead strategy and program design for internal support initiatives, including specialization programs, quality initiatives, community support, product reliability and launch supportability
04Coordinate requirements, implementation, and ongoing iteration with internal build owners and systems partners
05Lead projects to identify, implement, and scale tools and automation that improve customer support efficiency and effectiveness
06Identify and scale practical AI-powered workflows across support operations, using automation, LLMs, and internal tooling to reduce manual work, improve resolution quality, and help the team operate more effectively at scale
07Collaborate across teams to identify opportunities for improvement, reduce friction, and enhance overall customer satisfaction
08Help shape the vision and strategy of a new team, contributing to its long-term success and influence across the organization

01Have 8+ years of experience in program management, operations, or support engineering, with a focus on building scalable processes and tooling
02Have shipped or maintained tools and automations (dashboards, ETL pipelines, low-code apps) that eliminated manual work and scaled beyond a single team
03Treat ChatGPT & LLMs as default co-developers, rapidly turning natural-language ideas into working code or queries
04Deeply enjoy working cross-functionally and are skilled at building relationships with Product, Engineering, and Operations teams
05Excel in a dynamic, high-impact team environment where you can create structure and make meaningful contributions
06Are passionate about using tools and automation to drive efficiency and improve customer outcomes
07Possess exceptional communication, organization, and problem-solving skills
08Have a high ownership mindset with a bias toward action; comfortable operating in ambiguity, driving clarity, and rolling up their sleeves to get things done