OpenAI10 дней назад

Менеджер, старший инженер поддержки

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РЫНОК

12 592 ₽медиана по профессии

IT Support / Helpdesk · 117 вакансий с указанной зарплатой

5 250половина предложений: 9 583–16 667132 617

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Полная занятостьDublin

Обязанности

01Build and lead a team of deeply technical and tenured Senior Support Engineers
02Own the continuous improvement of our incident management processes, including tooling, automation, and team readiness
03Lead strategic workload health monitoring and alerting programs for key enterprise customers, ensuring effective 24x7 operational coverage
04Guide the team in designing and implementing automation and internal tools with an AI-first mindset to scale support operations efficiently
05Collaborate closely with Engineering, Product, and Go-To-Market teams to escalate, resolve, and prevent high-impact technical issues
06Represent Support Engineering in customer conversations and internal forums, driving clarity and alignment on issue resolution and reliability expectations
07Shape support operations at scale by contributing to hiring plans and global shift coverage as we expand
08Play an active role in the broader Support leadership team, contributing to strategy, operations, and culture beyond your immediate team

0110+ years of experience in technical support engineering, software engineering, site reliability engineering, or a related technical discipline, including hands-on experience supporting production systems at scale
025+ years of experience managing engineers or leading complex, multi-person technical projects, with clear ownership over delivery, execution, and outcomes
03Bring deep technical experience in application development or infrastructure, paired with a strong instinct for operational systems and customer reliability
04Are a strong cross-functional partner with a proven ability to influence engineering and product roadmaps through support-driven insights
05Take an automation-first approach and have a track record of implementing tooling or processes that scale support impact through AI and systems thinking
06Thrive in ambiguous environments and balance strategic leadership with a willingness to get into technical details when needed
07Are energized by customer impact and excel at building trust with strategic accounts during critical issues or periods of transformation
08Are mission-driven, collaborative, and operate with high integrity and humility