Webflow5 дней назад

IT Support Specialist

8 333–10 000 ₽в месяц · до вычета

РЫНОК

12 750 ₽медиана по профессии

IT Support / Helpdesk · 112 вакансий с указанной зарплатой

5 250половина предложений: 9 167–16 788132 617

Ниже рынка · выше 19% предложений

San Francisco

Обязанности

01Resolve employee tickets through our help desk, leveraging AI powered support tooling to triage, troubleshoot, and close issues efficiently
02Make our AI powered tooling even better by documenting common issues, fixes, and processes to build out our internal knowledge base
03Own audio visual setup and support for all hands meetings, company events, and day to day conference room needs
04Diagnose and resolve hardware and software issues across macOS devices, peripherals, and office technology
05Partner with the Workplace Experience team on new site builds, including ordering and provisioning equipment and setting up new office space end to end
06Support IT onboarding for new hire cohorts
07Maintain hardware and software inventory, where necessary
08Escalate complex issues to the right internal teams and follow through to resolution

012-4 years of hands-on experience with help desk ticketing systems
02Skilled in using AI-powered tools to work efficiently such as MM&MM
03Familiar with supporting audiovisual setups for meetings, presentations, and larger events
04Comfortable troubleshooting macOS environments
05Proficient in new hire onboarding, including account setup, hardware provisioning and day-one enablement
06Ability to perform physical, in-office work such as setting up desks, provisioning equipment, and helping stand up new office spaces and lift up to 20lbs
07Available to work full-time from our San Francisco headquarters, with potential travel to other office locations and occasional work from home

01Location: SF HQ Office 5 days per week in-office
02Full-time Permanent Exempt
03This role is also eligible to participate in Webflow's company-wide bonus program
04Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company
05Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums
06Support for every stage of family life . 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions
07Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired
08Wellness for the whole you. Access to mental health resources, therapy and coaching
09Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally
10Monthly stipends that flex with your life. Localized support for work and wellness expenses