Samsara9 дней назад
Старший менеджер по бизнес-операциям
Зарплата не указана
РЫНОК
12 760 ₽медиана по профессии
Business Analyst · 21 вакансий с указанной зарплатой
5 833половина предложений: 9 167–30 000126 000
Работодатель не указал зарплату — сравните с рынком сами.
Remote - US
Обязанности
- 01Own the annual operating plan (AOP) for the Support organization end to end: building and maintaining the capacity, headcount, and cost model that translates volume forecasts, productivity, AI deflection, and staffing assumptions into a defensible operating plan and budget
- 02Model and pressure-test the strategic levers available to the business: headcount and vendor/BPO mix, cost to serve, deflection and automation impact, service level and coverage tradeoffs — and bring leadership clear recommendations with quantified impact and stated assumptions
- 03Own the Customer Support business review cadence (monthly and quarterly reviews) end to end: metric definition and data validation, executive narrative and insight, and follow-through on the decisions and actions that come out of it
- 04Build and maintain the reporting frameworks and metric definitions leaders run the business on — productivity, cost to serve, CSAT, time to resolution, deflection — and make them self-serve so managers can answer their own questions
- 05Partner with Support leaders on the operating programs that turn plan into behavior, including productivity and incentive program design, capacity allocation, and operational improvement initiatives that measurably improve efficiency and customer experience
- 06Leverage AI tools (e.g., Claude) and self-service data capabilities on a day-to-day basis to accelerate modeling, analysis, narrative generation, and reporting — and raise the bar for how the broader operations team applies them
- 07Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Требования
- 0110+ years of experience in business operations, strategic finance/FP&A, management consulting, strategy, or a related field
- 02Bachelor’s degree from a 4-year accredited university
- 03Experience owning an annual operating plan, capacity plan, or equivalent multi-quarter planning process for a large organization or function
- 04Demonstrated experience building and owning complex operating or financial models
Условия
- 01This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area