Stripe11 дней назад
Специалист по поддержке предприятий (с знанием китайского языка)
Зарплата не указана
РЫНОК
12 592 ₽медиана по профессии
IT Support / Helpdesk · 117 вакансий с указанной зарплатой
5 250половина предложений: 9 583–16 667132 617
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Singapore
Обязанности
- 01Analyze and troubleshoot complex technical issues through direct user interaction (email, phone), utilizing SQL to extract and interpret data, and leveraging your knowledge of API documentation
- 02Develop product and platform expertise, working closely with Engineering, Product, and Operations teams to diagnose and resolve user issues
- 03Strategically optimize and scale support processes to enhance efficiency and improve the overall user experience, incorporating data-driven insights and metrics
- 04Lead continuous improvement initiatives aimed at hitting key performance metrics such as Consumer Satisfaction (CSAT), Contact Rate, and SLA compliance
- 05Create and refine documentation to empower users to resolve issues via self-service, reducing dependency on support teams
- 06Collaborate with and advocate to Product and Engineering to proactively improve the platform based on user feedback, ensuring long-term product reliability
- 07Lead cross-functional projects aimed at identifying inefficiencies in current processes and driving the implementation of long-term solutions
- 08Constantly challenge the status quo and push for innovation in user support strategies and operational processes
Требования
- 01Business-level proficiency in Mandarin (written and spoken) is required, as this role involves daily communications with our users in the Greater China region
- 024+ years of experience in a customer-facing product support role, with a focus on troubleshooting technical issues
- 03Proficiency in SQL for data analysis and querying, with the ability to interpret datasets
- 04Experience working with APIs
- 05Excellent problem-solving skills, capable of diagnosing complex issues and driving them to resolution
- 06Proven experience in stakeholder management, with the ability to influence cross-functional teams and drive progress
- 07Experience in project management, particularly in optimizing processes, workflows, or support operations
- 08Willingness to work occasional weekends and holidays (with compensatory time off)
Условия
- 01Willingness to work occasional weekends and holidays (with compensatory time off)