Gusto, Inc.13 дней назад
Руководитель трансформации процессов в People Operations
Зарплата не указана
РЫНОК
13 634 ₽медиана по профессии
Tech Lead / Team Lead · 356 вакансий с указанной зарплатой
5 092половина предложений: 9 708–18 1041,2 млн
Работодатель не указал зарплату — сравните с рынком сами.
Denver
Обязанности
- 01Lead People Process Transformation: Develop and execute a multi-year strategy for transforming People Operations processes
- 02Analyze end-to-end employee lifecycle workflows to identify friction, inefficiencies, redundancies, and opportunities for simplification
- 03Redesign processes using Lean, service design, and automation principles
- 04Consult with technical partners to understand how tooling, AI and agentic solutions can support improved efficiency
- 05Build business cases that quantify operational impact, employee experience improvements, and ROI
- 06Prioritize transformation initiatives based on organizational impact, scalability, and strategic objectives
- 07Drive Technology-Enabled Improvements: Partner closely with People Technology to implement technology solutions that improve operational efficiency
- 08Evaluate opportunities to leverage workflow automation, AI, integrations, self-service capabilities, and system enhancements to drive prioritization for people technology
- 09Ensure process design and technology decisions work together to create sustainable solutions
- 10Balance configuration, workflow redesign, and policy changes to achieve desired outcomes
- 11Lead Operational Excellence: Provide leadership for HRIS Operations and People Services
- 12Own operational governance for core HR system transactions and data processing
- 13Ensure operational accuracy, compliance, and service level achievement
- 14Continuously improve throughput, quality, and controls
- 15Lead the HR Service Center responsible for Tier 0/1 Gustie (employee) and People Empowerer (manager) support
- 16Improve service delivery through knowledge management, self-service, case management optimization, and triage/query process improvements
- 17Develop service metrics and continuously improve customer experience
- 18Establish Operational Governance: Define operational standards, process ownership, documentation, and governance across People Operations
- 19Create KPI dashboards measuring efficiency, quality, service levels, cycle times, automation adoption, and employee experience
- 20Build mechanisms to continuously identify improvement opportunities through operational data and customer feedback
- 21Lead and Develop Teams: Lead and coach managers and individual contributors across HRIS Operations and People Services
- 22Foster a culture of continuous improvement, operational excellence, and customer-centric thinking
- 23Build organizational capability in process improvement methodologies and change management
- 24Partner Across the Business: Influence senior stakeholders across HR leadership, Finance, IT, Security, and Legal
- 25Translate business priorities into operational improvements
- 26Lead cross-functional initiatives requiring alignment across multiple organizations
Требования
- 0110+ years of experience in People Operations, HR Operations, Business Operations, Process Excellence, Consulting, or related fields
- 025+ years leading managers and operational teams
- 03Demonstrated success leading enterprise-scale process transformation initiatives
- 04Experience managing HR shared services, HR operations, HRIS operations, or similar service organizations
- 05Strong understanding of HR technology ecosystems (Workday or comparable HRIS, case management platforms, workflow tools)
- 06Experience applying Lean, Six Sigma, business process management, or operational excellence methodologies
- 07Strong analytical skills with the ability to use operational metrics to drive decisions
- 08Proven ability to influence senior leaders without direct authority
- 09Excellent executive communication and stakeholder management skills
Условия
- 01All full-time employees receive competitive base pay, benefits, and equity (RSUs)
- 02Offer amounts are determined by role, level, and location