Figma20 дней назад
Менеджер по работе с клиентами (Tokyo, Япония)
Зарплата не указана
РЫНОК
13 634 ₽медиана по профессии
Tech Lead / Team Lead · 356 вакансий с указанной зарплатой
5 092половина предложений: 9 708–18 1041,2 млн
Работодатель не указал зарплату — сравните с рынком сами.
Tokyo
Обязанности
- 01Lead, manage, and grow a team of high-performing CEMs
- 02Set clear goals and expectations, provide mentorship and coaching, and support career development
- 03Partner with Sales, Support, Product, and Marketing to ensure customer needs are met and exceeded
- 04Ensure the team is delivering exceptional value and experience across our enterprise customer base
- 05Regularly engage directly with customers and act as an escalation point when required
Требования
- 013+ years of formal people management experience in Customer Experience, Customer Success, or a similar post-sales function
- 025+ years of total experience in customer-facing roles within high-growth SaaS companies
- 03A customer-first mindset with strong strategic thinking and execution capabilities
- 04A proven ability to lead, inspire, and scale teams, especially through growth and change, and a passion for building inclusive, thoughtful, and high-performance team cultures
- 05Excellent communication skills, with the ability to connect with a wide range of internal and external personas
Условия
- 01This is a full time role based out of our Tokyo hub
- 02Equal employment opportunities regardless of various characteristics
- 03Reasonable accommodation provided for individuals with disabilities
- 04Required to keep cameras on during video interviews
- 05Required to attend in person onboarding if hired