MongoDB1 день назад
Sales Support Associate
Зарплата не указана
РЫНОК
13 796 ₽медиана по профессии
IT Support / Helpdesk · 24 вакансий с указанной зарплатой
6 250половина предложений: 9 792–42 50064 000
Работодатель не указал зарплату — сравните с рынком сами.
Gurugram
Обязанности
- 01Data maintenance and cleanup initiatives such as Account Hierarchy, merging unnecessary accounts, contact movement and contact merging, cloud org movement etc
- 02Front-line/Tier-1 Support for Sales via the Sales Operations Case Queue, including initial triage of new Cases, fixing/resolving/responding to Cases as knowledge & experience allows, and raising cases to Salesforce.com Administrators or other teams like Deal Desk where appropriate
- 03Serve as an initial point of escalation from other Sales Support functions (Deal Desk, Commissions, Support Operations) where they need assistance from SalesOps
- 04Data updates, such as Account/Territory Assignments
- 05User Administration e.g. activating new users and deactivating departing users in sales tools
- 06Identification of trends of issues, problems, and requests that may be symptoms of broader opportunities for improvements in processes, tools, or training
- 07Configuration/setup tasks in Salesforce.com and other Sales Tools, such as our custom Territory Management solution or our user hierarchy management in Aviso (forecasting tool)
- 08Adaptive to constantly shifting priorities and responsive to unpredictable volume of inbound requests with varying degrees of vitality
- 09Ability to learn prescribed tasks quickly, and grow into understanding and supporting less prescribed processes along with creating documentation SOPs
- 10Strong analytical skills, multitasker, gives attention to detail & showcases customer centricity in managing day to day operations
- 11Identify and qualify new accounts to support the team in managing territory bullpens globally
- 12Build Pipeline Generation (PG) research reports by researching accounts and executives to identify and build lists of key roles and targets
- 13Collects, analyzes, and interprets data to identify trends, patterns, and generates insights
- 14Writing SQL queries to automate manual processes
- 15Create Sigma/Tableau dashboards
- 16Analyzing code segments regularly
- 17Working with internal customers across different time zones
- 18Create requirement gathering docs, estimate project timelines, UAT scenarios, automation release
Требования
- 01Graduate in any discipline with a minimum 2.5 years of sales operations experience is preferred
- 02Must have good Salesforce Knowhow and basic understanding of objects: account, contact, lead, opportunity
- 03Hands on experience on Data Loader, Demand Tools or similar tools and knowledge of research databases such as ZoomInfo, InsideView, Crunchbase etc is preferred
- 04Hands on experience on sales productivity and efficiency tools such as LeadIQ, ZoomInfo, and Cognism is preferred
- 05Experience in working with ticketing/case management systems e.g. Salesforce, Zendesk, Jira and similar tools
- 06Able to handle and work with large volume of data
- 07Understanding of sales cycle and process & data segmentation
- 08Must have hands on experience on Microsoft Office/G suite and intermediate proficiency in Advanced Excel and Macros
- 09Must show process and business oriented mindset
- 10Must have critical thinking, attention to detail, problem solving and troubleshooting attitude
- 11Should have problem identification and articulation skills
- 12Experience - 3 yrs in SQL
- 13Strong Automation Skills with experience in SQL/BI
- 14Good Data warehouse knowledge
- 15Bachelor’s degree or higher in Operations, Business, Project Management, Engineering
- 16Open-minded, creative, and proactive thinking
- 17Prior experience working with bulk update tools like the workbench
- 18Team player
- 19Open to feedback
- 20Contributor in meetings
- 21Assertiveness
- 22Stakeholder management
- 23Able to carry out repetitive work
- 24Collaborative mindset
- 25Customer-Focused Mindset
- 26Problem-solving attitude
- 27Analytical skills
Условия
- 01Shift Timings: 2:00 PM-10:00 PM (cabs will be provided)
- 02Hybrid working model
- 03Macbooks are company-standard
- 04Competitive salary and equity
- 05Comprehensive Health cover, dental cover, travel insurance & Life Insurance
- 0620 weeks of Paternity and 26 weeks of Maternity leave to spend time with new arrivals