Grafana Labs06.08.2026
Associate Observability Architect | PST | Remote
Зарплата не указана
РЫНОК
15 000 ₽медиана по профессии
Solution Architect · 58 вакансий с указанной зарплатой
5 600половина предложений: 14 999–18 258180 000
Работодатель не указал зарплату — сравните с рынком сами.
United States (Remote)
Обязанности
- 01Serve as the primary technical point of contact for a portfolio of Grafana customers
- 02Design the observability maturity journey of customers and assist them on that path
- 03Provide expert-level troubleshooting and guidance to drive adoption
- 04Conduct regular technical reviews and health checks to ensure client success
- 05Assist in RCA to understand issues that affect customer satisfaction, retention, and overall product experience
- 06Advise clients on best practices and strategies for leveraging our technology to achieve their business goals
- 07Collaborate with clients to develop and execute technical roadmaps
- 08Identify opportunities for clients to optimize their cost, expand their use of our solutions and drive adoption of new products and features
- 09Develop and maintain strong, long-term relationships with key stakeholders
- 10Own customer lifecycle with the support of our Engagement Managers and Onboarding Solutions Architects
- 11Drive the adoption and effective use of our product suite within your customer portfolio to maximize their value from our platform and ensure a strong return on investment
- 12Act as the voice of the customer within the company, advocating for their needs, priorities and feature requests
- 13Conduct training sessions and workshops to educate clients on our technology
- 14Develop and deliver technical documentation, guides, and tutorials
- 15Work alongside account teams to participate in and/or conduct regular reviews with customers to identify areas for improvement, calculate ROI, assess their satisfaction, and discuss upcoming needs and projects
- 16Prepare and present reports on client metrics, achievements, and areas of focus
Требования
- 01Located on the West Coast
- 02Bachelor's degree in Computer Science, Information Technology, Math or a related field (or equivalent experience)
- 03Experience deploying and operating Kubernetes
- 045+ years of experience in a technical support, technical account management, consulting, SE or Professional Services role within the technology industry
- 05Strong understanding of observability solutions
- 06Proven ability to manage multiple clients and projects simultaneously
- 07Excellent problem-solving and analytical skills
- 08Outstanding communication and interpersonal skills
- 09Experience with relevant tools and technologies, e.g., CRM software, ticketing systems, specific programming languages
- 10Ability to travel as needed to meet with clients (up to 25%)
- 11Identify and provide timely workarounds and solutions to meet a customer's business needs
- 12You have some observability expertise, preferably architect level
- 13First class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers
- 14Ability to articulate our value proposition and the technical advantages of our products
- 15You will love solving technical challenges and thrive on bringing creative solutions to our customers
Условия
- 01100% remote company
- 02Ability to travel as needed to meet with clients (up to 25%)
- 03Located on the West Coast