Pinterest7 дней назад
Руководитель II, Инженер технической поддержки
Зарплата не указана
РЫНОК
13 796 ₽медиана по профессии
IT Support / Helpdesk · 24 вакансий с указанной зарплатой
6 250половина предложений: 9 792–42 50064 000
Работодатель не указал зарплату — сравните с рынком сами.
New York
Обязанности
- 01Lead, coach, and develop a regional team of Partner/Support Engineers
- 02Manage performance, deliver developmental feedback, and grow careers
- 03Own advertiser and partner relationships, goals, and metrics for the region
- 04Help scale PinTech support coverage into new customer segments and new products
- 05Lead key programs within the team, defining scope, milestones, and success criteria
- 06Act as the escalation point for the team, leading resolution of complex technical issues
- 07Partner with Product, Engineering, Sales, and Partnerships to identify and prioritize needs
- 08Establish and monitor team and partner metrics and drive continuous improvement
- 09Relay insights and feedback from clients to influence the API product roadmap
- 10Guide the team on API integrations, debugging, and data investigations
- 11Champion and lead AI-driven solutions and automations to scale support
- 12Communicate clearly to all levels of leadership and participate in client-facing conversations
Требования
- 012+ years of people/team management experience leading client-focused technical teams
- 02Strong Support/Solution/Partner Engineering background (~5+ years overall)
- 03Background in Ad Tech, MarTech, or eCommerce
- 04Ability to manage ambiguity, make timely high-quality decisions, and manage stakeholder relationships
- 05Excellent written and verbal communication and client-facing/executive presence
- 06Ability to leverage AI to enhance work quality and decisions, and champion AI experimentation within the team
- 07Based in New York City or Chicago
Условия
- 01Remote / hybrid role
- 02This position is not eligible for relocation assistance