Figma05.08.2026
Program Manager, Scale Onboarding (Лондон, Великобритания)
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РЫНОК
12 514 ₽медиана по профессии
IT Support / Helpdesk · 116 вакансий с указанной зарплатой
5 250половина предложений: 9 479–16 667132 617
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London
Обязанности
- 01Own and manage scale customer onboarding programs supporting a high volume of commercial customers
- 02Partner closely with sales, marketing and enablement teams to develop and evangelize the program within the Figma organization
- 03Guide customer goals and successfully drive a high volume of customers towards onboarding closeout
- 04Partner with Marketing, Operations and Sales to build and optimize scalable customer programs
- 05Report on metrics and customer feedback to assess the impact of successful onboarding and to help identify new customer initiatives and product opportunities
- 06Develop content and enablement resources for customers to use for training/education and to help accelerate product adoption
- 07Consult on product and industry best practices to act as a trusted advisor across a high-volume book of customers, inspiring new use cases for the product
Требования
- 014+ years of relevant work experience, ideally in B2B SaaS
- 02Experience managing customers through onboarding or implementation of technical products
- 03Experience working with many customers at one time and demonstrated ability to drive towards successful customer outcomes through many programs
- 04Proven time management and organization skills
- 05Demonstrated comfort speaking to customers representing different personas across both function and seniority, as well as building and leading wide scale customer webinars, in collaboration with marketing teams
Условия
- 01Full-time role
- 02Based in London, United Kingdom