Twilio1 день назад
Senior Customer Success Manager
Зарплата не указана
Remote - US
Обязанности
- 01Ensure customer success by driving full value realization of the platform
- 02Identify customer business outcomes and their aligned value metrics
- 03Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy
- 04Manage the customer relationship, acting as a trusted advisor to executive and senior leadership in Engineering, Product, Business Analytics, and Marketing
- 05Cultivate strong relationships with IT, engineering, and development teams to drive engagement
- 06Identify and expand opportunities to deepen customer engagement and account growth
- 07Collaborate with internal teams to optimize implementations and resolve complex technical challenges
- 08Build and nurture new stakeholder relationships to unlock expansion opportunities
- 09Partner with Sales on account renewals and expansion strategies
- 10Analyze your portfolio to prioritize high-impact risks and opportunities
- 11Proactively identify risks, prioritize opportunities, and develop mitigation plans for high-impact accounts
- 12Become a platform expert while staying current with industry trends in data and analytics
- 13Ensure execution of customer maturity and technical discussions via coordinating solutions internally across engineering, marketing, product, and support teams
Требования
- 014+ years managing enterprise customers with portfolios of $1M+ ACV per client
- 026+ years in customer-facing roles (CSM, account management, or consulting)
- 03Proven experience working within or supporting Fortune 500 companies or similarly large organizations
- 04Expert in customer strategy development, bringing data-driven insights and best practices to optimize client success
- 05Proven ability to build and sustain relationships with stakeholders across all levels and business units within an organizations
- 06Intellectually curious, asks critical questions, and challenges ideas for better solutions
- 07Develops and implements strategies to maximize revenue growth and product adoption for the assigned portfolio, leveraging insights into client needs, market trends, and financial metrics
- 08Excellent communication skills for engaging executive stakeholders through presentations and discussions
- 09Skilled in problem-solving, able to simplify complex issues and develop actionable strategies for clients
- 10Strong collaboration and influence skills to align internal teams and external stakeholders
- 11Thrives in dynamic environments, adept at creating structure and processes for high-impact customers
- 12Focus on customer satisfaction and retention, with a track record of anticipating needs and delivering tailored solutions
- 13Passionate about leveraging data and technology to drive business outcomes
Условия
- 01Remote role, but not eligible to be hired in CA, CT, NJ, NY, PA, WA
- 02Approximately 25% travel anticipated
- 03Competitive pay
- 04Generous time off
- 05Ample parental and wellness leave
- 06Healthcare
- 07Retirement savings program