Staff Forward Deployed Engineer

Навыки

Обязанности

• 01Own the most complex customer engagements and technical workstreams, especially where the problem, solution, or path to production is ambiguous
• 02Build deep understanding of customer architecture, business goals, constraints, and definition of success, and use that understanding to shape the technical approach
• 03Act as a trusted technical counterpart to customer's engineering leaders, internal product and engineering leaders, and executive stakeholders
• 04Lead architectural design for customer-facing solutions and platform capabilities within the FDE domain
• 05Take ambiguous, high-level problems and turn them into clear technical direction, implementation plans, milestones, and ownership boundaries
• 06Write and review production-quality code, troubleshoot complex failures, and set a high bar for correctness, maintainability, observability, and operational readiness
• 07Identify systemic issues in tooling, architecture, or delivery and drive durable fixes
• 08Use field engagements to surface domain-level patterns, product gaps, and technical risks, and translate them into actionable proposals
• 09Influence short- to mid-term technical vision for the FDE domain
• 10Lead focused cross-functional workstreams with Product and Engineering
• 11Drive consensus on large, abstract, or contentious technical issues that affect multiple teams
• 12Create high-quality technical artifacts such as designs, decision logs, and proposals
• 13Act as a force multiplier for the broader organization by mentoring senior engineers, sharing best practices across teams
• 14Establish or improve mechanisms, standards, and operating practices that help teams make high-quality decisions

Требования

• 019+ years of relevant engineering experience, including hands-on work in production systems and complex customer or enterprise environments
• 02Demonstrated success leading technical domains or initiatives that span multiple teams, with ownership of technical direction and delivery outcomes
• 03Strong experience designing and implementing production-grade integrations, platforms, or distributed systems in ambiguous environments
• 04Strong technical judgment, including the ability to balance customer impact, speed, maintainability, and operational risk
• 05Ability to shape technical direction based on customer and business context, influence cross-functional stakeholders, and raise the bar for other engineers through mentorship and technical leadership
• 06Willingness and ability to travel up to 30% to customer sites as needed for on-site engagements, technical reviews, and executive or customer presentations
• 07Experience with LLMs, agent frameworks, retrieval systems, evaluation frameworks, or deploying AI systems in production enterprise environments
• 08Prior experience in a forward-deployed engineering role or a similarly hybrid role spanning customer environments, product influence, and hands-on engineering execution
• 09Experience leading multi-team technical initiatives from problem definition through adoption, especially in environments with significant ambiguity or cross-functional dependency

Условия

• 01Hybrid working model
• 02Based in New York City, NY
• 03Travel up to 30% to customer sites