Hardware Technical Program Manager, Infrastructure Partner Operations

Навыки

Обязанности

• 01Own operational engagement with third-party infrastructure providers, ensuring consistent execution against operational commitments, service-level agreements (SLAs), and performance expectations
• 02Develop operational governance frameworks with strategic partners, including business reviews, operational scorecards, escalation processes, executive reporting, and performance improvement plans
• 03Define, track, and continuously improve key operational metrics related to infrastructure availability, deployment execution, incident response, operational health, service quality, and partner performance
• 04Build dashboards and reporting mechanisms that provide clear visibility into partner operational performance, risks, trends, and areas requiring executive attention
• 05Drive cross-functional coordination between OpenAI teams and external infrastructure providers to resolve operational issues, remove execution blockers, and improve delivery outcomes
• 06Lead operational escalations involving infrastructure availability, deployment execution, hardware operations, capacity delivery, or service performance, ensuring timely resolution and clear executive communication
• 07Establish repeatable operating rhythms with external partners, including weekly operational reviews, executive business reviews, service reviews, action tracking, and long-term improvement initiatives
• 08Partner with Capacity Planning, Hardware Operations, Networking, Deployment, Reliability Engineering, and Supply Chain teams to ensure external infrastructure providers remain aligned with OpenAI's operational priorities
• 09Identify systemic operational risks across partner organizations and proactively drive corrective actions that improve long-term operational effectiveness

Требования

• 017+ years of experience in Technical Program Management, Infrastructure Operations, Cloud Operations, Service Delivery, or Technical Account Management within large-scale infrastructure environments
• 02Experience managing operational relationships with external infrastructure providers, cloud service providers, hardware vendors, or strategic technology partners
• 03Strong understanding of hyperscale cloud infrastructure, data center operations, infrastructure delivery, or large-scale distributed systems
• 04Experience developing operational KPIs, SLAs, service health metrics, dashboards, and executive reporting for complex technical organizations
• 05Demonstrated success leading cross-functional operational programs involving both internal stakeholders and external partners
• 06Strong program management skills with the ability to drive accountability across organizations without direct authority
• 07Excellent written and verbal communication skills with experience presenting operational performance to senior technical and executive leadership
• 08Bachelor's degree in Engineering, Computer Science, Information Systems, Operations, or equivalent practical experience