GitLab12 дней назад
Senior Customer Success Architect - Сингапур
Зарплата не указана
Remote
Обязанности
- 01Serve as a trusted strategic advisor and technical authority to Enterprise and Government customers in Singapore.
- 02Drive and shape how largest customers adopt GitLab's intelligent DevSecOps platform to achieve business goals.
- 03Work closely with customers post-sale to turn pre-sales command plans into clear success plans.
- 04Guide customers through their journey, driving adoption, utilization, and technical maturity.
- 05Influence renewal and expansion decisions via post-sales engagements with executive-level decision makers.
- 06Own a portfolio of strategic enterprise and Government accounts; act as executive-level technical liaison.
- 07Drive cross-functional resolution of highest-priority issues, coordinating Product Management, Engineering, Sales, Professional Services, and Support.
- 08Provide deep technical expertise in CI/CD, cloud platforms, multi-cloud, hybrid architecture, and enterprise DevSecOps practices.
- 09Shape customers' long-term platform strategy, apply best practices, configure GitLab for their environments, and stay current with platform capabilities.
- 10Establish as trusted senior advisor across flagship accounts, build relationships with key stakeholders, improve platform maturity, lead retention/renewal conversations, increase customer satisfaction.
- 11Contribute to the broader CSA team's technical standards and ways of working.
- 12Own end-to-end resolution of critical multi-team escalations, driving root cause analysis and coordinating Engineering/Product/Support, briefing customer executives on remediation.
Требования
- 01Proven experience leading high-stakes pre- or post-sales customer engagements in large, complex accounts across multiple industries to drive quantifiable business outcomes.
- 02Comfortable operating with ambiguity and able to advise VP- and C-level stakeholders on business transformation, application modernization, platform strategy, architecture, and organizational DevSecOps transformation.
- 03Experience shaping playbooks, best practices, and acting as an escalation point for technically or politically complex situations.
- 04Deep technical expertise in CI/CD, cloud platforms (e.g., AWS, Azure, GCP), multi-cloud, hybrid architecture, and enterprise DevSecOps practices.
- 05Ability to shape customers' long-term platform strategy, apply best practices, configure GitLab, and stay current with platform capabilities.
- 06Experience owning a portfolio of strategic enterprise and Government accounts and serving as executive-level technical liaison.
- 07Proven track record driving cross-functional resolution of high-priority issues and coordinating across Product, Engineering, Sales, and Support.
- 08Experience leading retention and renewal conversations, improving platform maturity, and increasing customer satisfaction.
- 09Experience contributing to team technical standards and ways of working.
- 10Strong communication and presentation skills for executive stakeholders and ability to prepare executive-ready reporting.
- 11Experience translating ambiguous, high-stakes business outcomes into rigorous Customer Success Plans with measurable goals, benefits, milestones, and remediation actions.