Flexport2 дня назад
Air Operations Associate
Зарплата не указана
Manila
Обязанности
- 01Manage end-to-end air export and import shipments from booking through to final delivery
- 02Liaise with shippers, consignees, and agents to arrange shipments in line with SOPs
- 03Create and maintain shipment files, completing MAWBs and HAWBs with accuracy and timeliness
- 04Submit AMS filings and EDI transmissions (FHL/FWB) as required
- 05Ensure all activities comply with international shipping regulations, company policies, and customer SOPs
- 06Issue invoices to clients and agents promptly and accurately
- 07Review and confirm incoming subcontractor invoices within agreed timelines
- 08Respond to customer requests, advices, and claims with timely, professional communication
- 09Coordinate with overseas partners and internal teams to resolve issues and fulfil special requests
- 10Deliver first-class service across every touchpoint — email, phone, and system
- 11Maintain data accuracy and timely milestone updates across Flexport systems to meet KPIs and SLAs
- 12Handle customer statistics, reports, and system-related requests
- 13Collaborate with account management and customs teams for smooth end-to-end operations
- 14Flag irregularities and escalate issues to senior staff when needed
- 15Identify process improvement opportunities and support teammates as the team grows
Требования
- 01Bachelor's degree in Logistics, Supply Chain, Business, or a related field
- 02Minimum 2 years of experience in air operations or a related freight forwarding/logistics role
- 03Professional proficiency in English, written and spoken
- 04Detail-oriented and structured, with a strong eagerness to learn
- 05Tech-savvy with a genuine curiosity for new platforms, tools, and systems
- 06Customer-first mindset — responsive, professional, and solution-oriented
Условия
- 01Based in Manila
- 02Join a foundational team helping to establish Flexport's operations in the Philippines