Decagon4 дня назад
Engineering Manager, Agents
Зарплата не указана
Полная занятостьSan Francisco
Обязанности
- 01Lead and grow a team of engineers building AI agents that outperform human agents in managing complex customer interactions and driving customer retention
- 02Partner directly with enterprise customers to understand their operational pain points and translate them into scalable AI agent solutions
- 03Drive execution across the full lifecycle of agent deployments, from initial implementation through continuous iteration and optimization
- 04Partner with product, design and research to identify cross-customer trends that guide the evolution of Decagon’s agent platform and research efforts
- 05Help define the technical strategy and roadmap for the future of AI-powered customer support
- 06Support and mentor engineers through technical guidance, feedback and career development
- 07Maintain a high engineering bar while fostering a culture of ownership, velocity and customer obsession
Требования
- 01Have 1+ years of engineering management experience
- 02Have 5+ years of industry experience in software engineering
- 03Proficiency with Python, Typescript and asynchronous programming
- 04Experience leading teams building complex distributed systems or customer-facing products
- 05A high degree of comfort digging into system failures within deep technology stacks using any tool necessary
- 06Strong communication skills and ability to work directly with enterprise customers
- 07Prior experience working with multi-modal models
- 08Experience leading teams working on AI systems, LLM applications or agentic workflows
Условия
- 01$200K – $400K + Equity
- 02Medical, Dental, and Vision benefits for you and your family
- 03Life Insurance and Disability Benefits
- 04Retirement Plan (e.g., 401K, pension)
- 05Parental Leave
- 06Fertility and family building benefits through Carrot
- 07Monthly stipend to support your wellness, lifestyle, and work-life balance
- 08Daily lunches and snacks in the office to keep you at your best
- 09Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
- 10In-office company