Chime Financial, Inc20 дней назад

Senior Content Strategist

Зарплата не указана

Remote

Обязанности

01Lead efforts to build and improve content that helps members and agents quickly get what they need
02Partner cross-functionally to shape content that supports product and support strategies
03Work across a variety of content types, including member-facing help articles and internal agent SOPs
04Proactively identify opportunities to improve the content experience, shape strategy, and drive measurable improvements in core support metrics
05Inspect content efficacy using existing metrics across LOBs and establish frameworks to hold themselves accountable
06Own the content strategy for a defined set of LOBs and partner with a team of writers to ensure execution against set standards
07Own agent feedback on designated content and ensure our process enables the team to meet SLAs and deliver impact through improved articles
08Inspect editorial processes and identify ways to enable higher quality content at speed and at scale
09Partner with Insights and Data teams to review and build additional dashboards and tooling to establish more automated governance mechanisms
10Ensure accurate reporting, insights, and actions that drive impact for the agents, members, and Chime
11Leverage established standards in such a way that the team is unified in their approach to publishing and evaluating efficacy
12Propose, build, and operationalize AI solutions for efficiency and consistency

01Bachelor’s degree required
025+ years of experience in one or more of these areas: help and support content, product or content operations, or technical writing
03Strong analytical skills with experience creating and reporting on content quality metrics and performance data
04Strong verbal and written communication skills and a track record of success with internal and external stakeholders
05Experience defining, tracking, and reporting on content metrics and providing data-driven analysis
06Ability to balance strategic thinking with hands-on execution in a fast-paced environment
07Experience working with CRM tools (like Zendesk or Salesforce), content management systems, LLMs or generative AI tools, and Google Workspace
08Previous experience working with vendors, BPO partners, or writing contractors is a plus
09Willingness to travel domestically and internationally 2–3 times a year is a plus

01Base salary: $116,000.00 to $160,000.00
02Bonus, competitive equity package, and benefits
03Four days a week in the office and Fridays from home for those near one of our offices