Coinbase7 дней назад
Strategic Program Lead
Зарплата не указана
Remote - USA
Обязанности
- 01Own regional launch readiness by ensuring every product or policy launch is adapted for local markets, including language, payment methods, regulatory coverage, and agent enablement
- 02Surface and prioritize region-specific friction by monitoring emerging issues and themes, elevating local trust-breaking patterns to Program Managers and Product teams with clear paths to resolution
- 03Adapt global programs for local context by partnering with Program Managers and Product teams to customize policies, workflows, and automation where regulatory requirements or cultural behaviors differ
- 04Partner with regional CX, Ops, Risk, and Compliance leads to align on local experience quality, legal requirements, and proactive mitigation of market-specific risks, including producing monthly SLA reports for regulated entities
- 05Represent regional customers in global forums, ensuring roadmap discussions, launch planning, and issue prioritization reflect the needs of customers across all markets
Требования
- 013+ years of experience in program management within customer support operations, including hands-on work with technical product or ops integrations
- 02Demonstrated ability to use quantitative analysis and regional data to prioritize issues, inform launch decisions, and measure CX outcomes
- 03Track record of operating across multiple regulated markets (e.g., EMEA, APAC) with working knowledge of compliance requirements such as AML/KYC, vulnerable customer obligations, or financial services regulations
- 04Experience partnering cross-functionally with Product, Engineering, Compliance, and Operations teams to drive programs from planning through execution across multiple geographies
- 05Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality
Условия
- 01Remote-first, but not remote-only; quarterly in-person working sessions called “surges”
- 02Base salary range: $108,630 – $108,630 USD (annual, excluding equity and bonus)
- 03Total compensation may include equity and bonus eligibility
- 04Benefits: medical, dental, vision, 401(k)
- 05Application limit: maximum 3 applications within a 6‑month period
- 06Equal Opportunity Employer
- 07Reasonable accommodations for disabilities available upon request