Resend11 дней назад
Customer Success Engineer (Shifted Week: Tuesday - Saturday)
Зарплата не указана
Полная занятостьУдалёнка
Обязанности
- 01Be the front-line of customer requests
- 02Debug, report, and ship scoped fixes for bugs and regressions
- 03Turn recurring tickets into permanent fixes by shipping docs, product PRs, or agent improvements so the same question doesn't come back
- 04Train and improve our AI support agent by refining prompts, adding tools, and running evals so more tickets resolve before reaching a human
- 05Create guides and examples that showcase what's possible with Resend
- 06Proactively build relationships and identify potential papercuts for customers
- 07Advocate for customer needs to the greater Resend team
Требования
- 01Love helping solve problems for developers
- 02Can handle and perform under customer pressure
- 03Have 3-5 years of technical support or success experience
- 04You've scaled support at a high-growth company, using automation and AI to grow resolution capacity faster than headcount
- 05Have experience improving email deliverability
Условия
- 01Shifted work week of Tuesday through Saturday
- 02Fully remote based in UTC-3 to UTC-8 time zones
- 03Some expected travel for team offsites, conferences, meetups, and more
- 04100% remote team with flexible working schedules
- 05Comp: $120,000 - $140,000 USD, commensurate with experience