Attentive8 дней назад
Support Engineer
Зарплата не указана
United States
Обязанности
- 01Communicate with customers via Zendesk, JIRA, or scheduled calls to understand and identify customer issues
- 02Serve as technical point of contact support resource for Customer Success to drive resolution of technical requests
- 03Translate customer feedback to engineering action using proper escalation routes
- 04Work cross functionally across Customer Success, Product and Engineering to triage and mitigate issues
- 05Creatively problem solve to develop strategic, reusable solutions
- 06Identify bugs and effectively escalate to appropriate internal parties
Требования
- 01Affinity for problem solving and crafting innovative solutions
- 02High level of emotional intelligence and handling difficult situations with empathy
- 03Exceptional customer communication, organization, prioritization, and time-management skills
- 04Experience handling incidents and internal communications during and outside business hours
- 05Willingness to adapt and learn new things
- 06Ability to communicate and collaborate with cross-departmental partners
- 07Detail oriented and accuracy obsessed in fast-paced environment
- 08Experience in MarTech/AdTech or technical service environment preferred
- 09Strong written and verbal communication skills
- 10Ability to explain technical concepts to non-technical people
- 11Critical thinking with logical and methodical investigation skills
- 12BS/BA Degree or equivalent
Условия
- 01US base salary range: $70,000 - $80,000 annually
- 02Equity and benefits included
- 03Health & wellness benefits
- 04Distributed global workforce with hubs in New York City, San Francisco, London, and Sydney